Service Planner – Scheduling & Coordination (Hybrid)

Atlas Copco; Uddingston; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Modern office

40 hours of training per year

Competitive benefits and pension

36-hour working week

Job summary

Atlas Copco in Uddingston is seeking a Service Planner to coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting field service engineers.

You will plan, schedule, allocate orders, ensure parts are available, liaise with customers, track progress, and maintain records in SAP/C4C, contributing to a high-performing, self-improving team.

Qualifications

• Experience in planning, administration, customer service or coordination.
• Organised with ability to manage multiple priorities.
• Excellent communication with customers and colleagues.
• Willingness to learn and develop knowledge.

Responsibilities

• Plan and schedule service work to meet customer needs and deadlines.
• Create, allocate and release service orders to engineers.
• Ensure parts and resources are available ahead of visits.
• Communicate with customers to arrange and confirm service appointments.
• Track progress of jobs and support completion, invoicing and follow-up work.
• Work closely with engineers, managers and internal teams to resolve queries.
• Maintain accurate records across SAP/C4C and support contracts, purchasing and ad-hoc projects.

Skills

Organisation

Clear communication

Problem solving

Planning/Administration/Coordination

Willingness to learn

Tools

SAP

C4C

Job description

Atlas Copco in Uddingston is seeking a Service Planner to coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting field service engineers.

You will plan, schedule, allocate orders, ensure parts are available, liaise with customers, track progress, and maintain records in SAP/C4C, contributing to a high-performing, self-improving team.