Hybrid Service Planner & Coordinator

Atlas Copco Holding GmbH; United Kingdom; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Training opportunities

Pension scheme

Job summary

Atlas Copco Holding GmbH in the UK seeks a Service Planner to coordinate field service activities from order to completion. You’ll work with engineers, schedule visits, manage parts and ensure customers receive a smooth, efficient service experience.

Hybrid role based in Uddingston with training opportunities and a supportive team. A background in planning, administration, or customer service helps you streamline workflows and deliver reliable service outcomes.

Qualifications

• Organised and able to manage multiple priorities.
• Clear communication with customers and colleagues.
• Strong problem solving and process improvement mindset.
• Experience in planning, administration, customer service, or coordination.
• Motivated to learn and develop knowledge.

Responsibilities

• Plan and schedule service work to meet customer needs and deadlines.
• Create, allocate, and release service orders to engineers.
• Ensure parts and resources are available ahead of visits.
• Communicate with customers to arrange and confirm service appointments.
• Track progress of jobs and support completion, invoicing, and follow-up work.
• Work closely with engineers, managers, and internal teams to resolve queries and prioritise requests.
• Maintain accurate records across SAP/C4C and support contracts, purchasing, and ad-hoc projects.

Skills

Organised

Clear communication

Problem solving

Planning & coordination

Willingness to learn

Job description

Atlas Copco Holding GmbH in the UK seeks a Service Planner to coordinate field service activities from order to completion. You’ll work with engineers, schedule visits, manage parts and ensure customers receive a smooth, efficient service experience.

Hybrid role based in Uddingston with training opportunities and a supportive team. A background in planning, administration, or customer service helps you streamline workflows and deliver reliable service outcomes.