Service Planner 1

Atlas Copco; Uddingston; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Modern office

40 hours of training per year

Competitive benefits and pension

36-hour working week

Job summary

Atlas Copco in Uddingston is seeking a Service Planner to coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting field service engineers.

You will plan, schedule, allocate orders, ensure parts are available, liaise with customers, track progress, and maintain records in SAP/C4C, contributing to a high-performing, self-improving team.

Qualifications

• Experience in planning, administration, customer service or coordination.
• Organised with ability to manage multiple priorities.
• Excellent communication with customers and colleagues.
• Willingness to learn and develop knowledge.

Responsibilities

• Plan and schedule service work to meet customer needs and deadlines.
• Create, allocate and release service orders to engineers.
• Ensure parts and resources are available ahead of visits.
• Communicate with customers to arrange and confirm service appointments.
• Track progress of jobs and support completion, invoicing and follow-up work.
• Work closely with engineers, managers and internal teams to resolve queries.
• Maintain accurate records across SAP/C4C and support contracts, purchasing and ad-hoc projects.

Skills

Organisation

Clear communication

Problem solving

Planning/Administration/Coordination

Willingness to learn

Tools

SAP

C4C

Job description

Your role

Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow.

We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.

• Planning and scheduling service work to meet customer needs and deadlines
• Creating, allocating, and releasing service orders to engineers
• Ensuring parts and resources are available ahead of visits
• Communicating with customers to arrange and confirm service appointments
• Tracking progress of jobs and supporting completion, invoicing, and follow-up work
• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed

To succeed, you will need

We welcome candidates from a variety of backgrounds.

You might be a strong fit if you:

• Are organised and comfortable managing multiple priorities
• Communicate clearly with customers and colleagues
• Enjoy problem solving and improving processes
• Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
• Are motivated to learn and develop your knowledge

In return, we offer

• Hybrid working and a supportive team environment
• Modern office with activity-based working
• Ongoing development, including at least 40 hours of training per year
• Competitive benefits and pension scheme
• 36-hour working week supporting work-life balance
• Opportunities to grow your career within a global organisation

Contact information

Talent Acquisition Team: Anna Karlsson

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