Service Planner

Atlas Copco Holding GmbH; United Kingdom; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Training opportunities

Pension scheme

Job summary

Atlas Copco Holding GmbH in the UK seeks a Service Planner to coordinate field service activities from order to completion. You’ll work with engineers, schedule visits, manage parts and ensure customers receive a smooth, efficient service experience.

Hybrid role based in Uddingston with training opportunities and a supportive team. A background in planning, administration, or customer service helps you streamline workflows and deliver reliable service outcomes.

Qualifications

• Organised and able to manage multiple priorities.
• Clear communication with customers and colleagues.
• Strong problem solving and process improvement mindset.
• Experience in planning, administration, customer service, or coordination.
• Motivated to learn and develop knowledge.

Responsibilities

• Plan and schedule service work to meet customer needs and deadlines.
• Create, allocate, and release service orders to engineers.
• Ensure parts and resources are available ahead of visits.
• Communicate with customers to arrange and confirm service appointments.
• Track progress of jobs and support completion, invoicing, and follow-up work.
• Work closely with engineers, managers, and internal teams to resolve queries and prioritise requests.
• Maintain accurate records across SAP/C4C and support contracts, purchasing, and ad-hoc projects.

Skills

Organised

Clear communication

Problem solving

Planning & coordination

Willingness to learn

Job description

Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow. We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.

• Planning and scheduling service work to meet customer needs and deadlines
• Creating, allocating, and releasing service orders to engineers
• Ensuring parts and resources are available ahead of visits
• Communicating with customers to arrange and confirm service appointments
• Tracking progress of jobs and supporting completion, invoicing, and follow-up work
• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed

To succeed, you will need

We welcome candidates from a variety of backgrounds. You might be a strong fit if you:

• Are organised and comfortable managing multiple priorities
• Communicate clearly with customers and colleagues
• Enjoy problem solving and improving processes
• Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
• Are motivated to learn and develop your knowledge
  

In return, we offer

• Hybrid working and a supportive team environment
• Modern office with activity-based working
• Ongoing development, including at least 40 hours of training per year
• Competitive benefits and pension scheme
• 36-hour working week supporting work-life balance
• Opportunities to grow your career within a global organisation

Job location

This role is office based but offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Uddingston, Scotland.

Contact information

Talent Acquisition Team: Anna Karlsson

Hirning Manager: James Skinner

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.