Service Planner

Atlas Copco Airpower N.V.; Uddingston; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Modern office with activity-based work

40 hours of training per year

Competitive benefits and pension

Global career growth opportunities

Job summary

Atlas Copco UK in Uddingston, Scotland, is hiring a Service Planner to coordinate service activities from start to finish and support field service engineers.

You will plan and schedule work, allocate orders, ensure parts availability, keep customers informed, and track job progress while collaborating with engineers and internal teams. The role offers hybrid working, a modern office environment, ongoing development with training, and opportunities to grow within a global organisation.

Qualifications

• Ability to plan, schedule and manage multiple service tasks.
• Clear communication with customers and colleagues.
• Problem solving and process improvement mindset.
• Experience in planning, administration or coordination is helpful.

Responsibilities

• Planning and scheduling service work to meet customer needs and deadlines.
• Creating, allocating, and releasing service orders to engineers.
• Ensuring parts and resources are available ahead of visits.
• Communicating with customers to arrange and confirm service appointments.
• Tracking progress of jobs and supporting completion, invoicing, and follow-up work.
• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests.
• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed.

Skills

Planning

Organizational skills

Communication

Problem solving

Customer service

Coordination

Tools

SAP

C4C

Job description

Customer Service Atlas Copco UK - United Kingdom Uddingston

Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow. We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.

• Planning and scheduling service work to meet customer needs and deadlines
• Creating, allocating, and releasing service orders to engineers
• Ensuring parts and resources are available ahead of visits
• Communicating with customers to arrange and confirm service appointments
• Tracking progress of jobs and supporting completion, invoicing, and follow-up work
• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed

To succeed, you will need

We welcome candidates from a variety of backgrounds. You might be a strong fit if you:

• Are organised and comfortable managing multiple priorities
• Communicate clearly with customers and colleagues
• Enjoy problem solving and improving processes
• Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
• Are motivated to learn and develop your knowledge

In return, we offer

• Hybrid working and a supportive team environment
• Modern office with activity-based working
• Ongoing development, including at least 40 hours of training per year
• Competitive benefits and pension scheme
• Opportunities to grow your career within a global organisation

Job location

This role is office based but offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Uddingston, Scotland.

Contact information

Hirning Manager: James Skinner

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.