Customer Support Service Planner

Atlas Copco Airpower N.V.; Milton Keynes; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation andBenefits

Health and well-being

Job summary

Atlas Copco Power Technique seeks a Customer Support Service Planner to contribute to profitability by providing active administration and support to customers and colleagues. You will work as part of a dedicated, customer-focused team and manage the end-to-end planning of open orders for workshop and site visits.

Key responsibilities include liaising with customers by phone and email, organizing repairs and warranty claims, coordinating with vendors, and ensuring timely delivery and compliance

Qualifications

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of wokring with SAP is desirable.

Responsibilities

• Administer the forward planning of all open orders, ensuring department service requirements are met in a timely and efficient manner, for both workshop and site visits from quotation through to invoice.
• Liaise with customers by telephone and e-mail to arrange and confirm service visits, ensuring they are aware of the scope of work and dates.
• Organise repairs and warranty claims within the workshop and onsite, liaising with Logistics for delivery and collections.
• Coordinate with external vendors to ensure materials and services are delivered on time and within budget.
• Provide customers with risk assessments, method statements and engineer certification as required.
• Manage Engineer and Technical Support planning board.
• Be responsible for internal service systems; training will be provided.
• Work closely with Support team and provide resource when required.
• Answer customer queries regarding prices, deliveries, invoices, and other information for Sales teams.
• Handle stock returns/credit notes/returns to distribution centres.

Skills

Customer service experience

Communication skills

Planning and organising

Workload management

Telephone manner

English skills

Maths skills

Tools

SAP

Microsoft Office

Job description

As a Customer Support Service Planner, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active administration and support to both customers and colleagues.

You will

• Work as part of a dedicated, customer focused, cohesive team.
• Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner, for both our workshop and site visits. From quotation through to invoice.
• Liaise with customers, both internal and external, by telephone and e-mail to arrange and confirm the service visits.Ensuring they are fully aware of the scope of work and the date to be carried out.
• Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
• Coordinatewith external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
• Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
• Manageour Engineer and Technical Support planning board.
• Be responsible for our internal service systems, full training will be provided.
• Workclosely with the Support team and providing resource when required.
• Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
• Handlecustomer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
• Liaisewith our Service Engineers to ensure quarterly stock checks are processed

To succeed, you will need

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of wokring with SAP is desirable.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

The role is primarily based at our Hemel Hempstead office. Travel to our Daventry Workshop will be required.

Your role

As a Customer Support Service Planner, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active administration and support to both customers and colleagues.

You will

• Work as part of a dedicated, customer focused, cohesive team.
• Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner, for both our workshop and site visits. From quotation through to invoice.
• Liaise with customers, both internal and external, by telephone and e-mail to arrange and confirm the service visits.Ensuring they are fully aware of the scope of work and the date to be carried out.
• Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
• Coordinatewith external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
• Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
• Manageour Engineer and Technical Support planning board.
• Be responsible for our internal service systems, full training will be provided.
• Workclosely with the Support team and providing resource when required.
• Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
• Handlecustomer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
• Liaisewith our Service Engineers to ensure quarterly stock checks are processed

To succeed, you will need

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of wokring with SAP is desirable.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

The role is primarily based at our Hemel Hempstead office. Travel to our Daventry Workshop will be required.

Contact information

Talent Acquisition Team: Maybelle Bryant

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.