Service Performance Officer

Calderdale and Huddersfield NHS Foundation Trust; Halifax; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare trust in the UK is seeking a dedicated individual to monitor and ensure the quality of non-clinical services such as cleaning, catering, and security across their hospitals and community premises. The ideal candidate will possess strong office skills and experience in performance monitoring. This varied role includes conducting quality checks, assisting with audits, and ensuring compliance with the Trust’s standards. A collaborative and compassionate approach is essential in this dynamic healthcare environment.

Qualifications

• Experience in performance monitoring of facilities management services.
• Ability to conduct quality checks across various services.
• Good organizational and communication skills.

Responsibilities

• Ensure quality standards for facilities providers are met.
• Conduct regular audits and update plans.
• Provide administrative support within the team.

Skills

Office skills

Quality monitoring

Audit assistance

Microsoft Outlook

Job description

This is an exciting opportunity to join a small, friendly Team working to support the provision of performance monitoring of all Facilities Management and Building Services functions delivered to Calderdale and Huddersfield NHS Foundation Trust. Ensuring the effective delivery of associated services, focusing on the non-clinical services which support our hospitals and community premises.

This is a varied and interesting role which includes a requirement for office skills and primarily visiting wards and departments carrying out quality checks, as well as assisting with auditing services.

Ensure that the Trust’s facilities providers comply with the quality and standards as detailed within the Specification, Policies and Standard Operating procedures and meet the specified service outcomes. This specifically includes:

• cleaning
• estates services
• catering
• portering
• security
• Switchboard/Reception
• car park management
• linen distribution

To work with the team ensuring audit plans are in place, regularly reviewed and updated and that key actions and work is progressed, either individually or by the relevant team member.

General administration duties requiring a good knowledge of Microsoft Outlook

This post will primarily be based at Calderdale Royal Hospital with some work at Huddersfield Royal Infirmary and a number of Community premises. The post holder must be prepared to support and cover for other members of the Team as required within the range of skills, knowledge and experience as agreed with the line manager.

CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as ‘Good’ by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.

Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.

For further details / informal visits contact: Name: Val Rigg Job title: Service Performance Manager Email address: [e-mail] Telephone number: 01422 222439

please contact Val Rigg or Mandy Carr - [e-mail], telephone [phone]