Service/Parts Advisor

Jago Consultants; Bicester; On-site; GBP 26,000 - 30,000; Full time

Job summary

Jago Consultants recherche un Service/ Parts Advisor compétent pour ses succursales dans la région de Bicester. Le candidat idéal aura une expérience antérieure en pièces automobiles, sera capable de fournir un service client exceptionnel, et devra gérer efficacement l'inventaire tout en travaillant dans une équipe dynamique.

Qualifications

• Expérience antérieure dans un département de pièces automobiles ou domaine connexe.
• Connaissance de base des composants et pièces de véhicules.
• Capacité à utiliser un système de pièces électronique.

Responsibilities

• Fournir un excellent service client en répondant aux demandes des clients.
• Identifier et sourcer des pièces et accessoires de véhicules.
• Maintenir les niveaux d'inventaire et commander des réapprovisionnements.

Skills

Customer Service

Organisational Skills

Communication Skills

Education

Prior experience in automotive parts

Tools

Electronic parts system

Inventory management software

Job description

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I am currently looking for Service/ Parts Advisor to work between two branches in Bicester area.

Basic Salary is £26,000 OTE £32,000 (achievable)

Hours are 8am to 6pm Monday to Friday working 1 in 3 Saturdays 8:30am to 12:30pm

Location: Bicester area

Service/ Parts Advisor:

• Provide excellent customer service by answering customer queries promptly and accurately, and providing advice and guidance on vehicle parts, accessories and servicing.
• Identify and source vehicle parts and accessories through the electronic catalogues and other sources.
• Maintain inventory levels by ensuring stock is correctly identified, counted, and stored, and by placing orders for replenishment.
• Monitor and manage backorders, ensuring timely delivery of parts and accessories to the workshop.
• ·Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times.
• ·Participate in training and development opportunities to enhance skills and knowledge.
• ·Answer incoming phone calls, emails and other forms of communication in a timely and professional manner
• Schedule appointments and maintain accurate and up-to-date appointment calendars
• ·Prepare and process customer paperwork and invoices
• Provide exceptional customer service and assistance with any customer queries or concerns
• ·Coordinate with other departments to ensure a seamless and efficient customer experience

About You:

• Prior experience in an automotive parts department or related field
  
• Basic knowledge of vehicle components and parts
  
• Strong organisational skills and attention to detail
  
• Ability to use an electronic parts system, digital diary and inventory management software
  
• Strong communication skills, both written and verbal
  
• Ability to work well in a team environment