Parts Advisor

Jago Consultants; Coventry; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company is seeking a Parts Advisor to join their Retail Centre. The ideal candidate will excel in customer service and possess strong organisational skills, while driving sales and managing stock effectively. An attractive basic salary with opportunities to enhance earnings, along with comprehensive benefits, makes this a rewarding role.

Benefits

Vehicle purchase discounts

Flexible pension scheme

Save as you earn plan

Life Assurance

Health Shield Cash Plan

Employee Discounts

Discounted gym memberships

Cycle to work scheme

Employee Assistance Programme

Holiday allowance increases with length of service

Career development opportunities

Qualifications

• Commitment to delivering customer excellence
• Previous experience in a target-driven role
• Full, clean driving license required for delivery

Responsibilities

• Ensure walk-in and telephone customers are promptly attended to.
• Meticulous administration of the parts department; checking stock levels.
• Maximize sales and maintain customer retention.

Skills

Communication

Organisational Skills

Customer Service

Verbal Reasoning

Numerical Reasoning

Core Computing Skills

Tools

Kerridge

Excel

Job description

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Job Title: Parts Advisor

As a Parts Advisor, you will be a key part of the Retail Centre. You should have excellent communication and organisational skills to deal with customers face-to-face or over the phone.

Main Responsibilities

A Parts Advisor needs to ensure that walk-in and telephone customers are promptly attended to and that sales targets are met. Responsibilities include meticulous administration of the parts department, checking stock levels and deliveries. You will always aim to deliver an exceptional experience to all customers, whether internal or external.

Alongside a customer-first attitude, you will maximize sales, maintain customer retention, and overachieve on targets. A passion for the product and delivering excellent customer service should be evident in everything you do.

The Ideal Candidate

To succeed in this role, you will have:

• A commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Previous experience in a target-driven role
• Core skills in computing, including web systems, email, and Excel
• Experience with Kerridge is an advantage
• A full, clean driving license, as the role includes van delivery

Salary and Benefits

Basic Salary: £23,287.50, OTE: £29,287.50

Hours: 45 hours per week

Parts Advisors will receive a competitive base salary and great benefits, including:

• Vehicle purchase discounts, allowing you and your family to drive with us at Inchcape, from vehicle discounts to service offers
• A flexible pension scheme to plan for your future
• Save as you earn plan, allowing you to grow your savings and buy Inchcape shares at a discount
• Life Assurance for peace of mind
• Health Shield Cash Plan to reimburse healthcare costs
• Employee Discounts with The Showroom at over 1000 retailers
• Discounted gym memberships
• Cycle to work scheme
• Employee Assistance Programme supporting wellbeing 24/7
• Customer Introduction Reward for referring new customers
• Holiday allowance increases with length of service
• Opportunities for career development with industry-leading training