Parts Advisor Tele

Jago Consultants; Enfield; On-site; GBP 23,000 - 30,000; Full time

Job summary

A franchised Car Dealership in Enfield seeks an experienced Parts Advisor. You will deliver excellent customer service, manage parts orders efficiently, and ensure a high level of service to technicians. Join a busy team where your skills in communication and customer service will thrive.

Qualifications

• Previous experience as a Parts Advisor in motor-trade.
• Computer literacy with parts management software.
• Ability to develop rapport with customers.

Responsibilities

• Liaise with customers to identify and source parts.
• Ensure correct parts ordering and check on arrival.
• Maintain a tidy and organized Parts department.

Skills

Customer Service

Communication

Computer Literate

Education

Experience as a Parts Advisor

Tools

Kerridge

Drive & ETK

Job description

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Our client is a franchised Car Dealership who is looking to recruit an experiencedParts Advisorto join their team in the Enfield area.

Tele Parts Advisor Role:
Working within a small team, you will be focused on delivering a modern and efficient parts service. The main priority will be to maintain a high level of service to the Workshop to ensure technicians remain productive, ensure electronic up-sell VHCs are completed promptly.

As a Parts Advisor you will enjoy working in a busy department ensuring the correct parts are ordered for customers both internal and external, exceeding expectations where possible and delivering high class service. You will seek to increase all aspects of the Parts business through direct selling. You will be familiar with our stock and products available and that of our competitors.You will undertake regular stock checks, follow up with customers on orders, develop and maintain good working relationships with suppliers and drivers and adhere to the money handling procedure at all times

Responsibilities/skill

• To liaise with customers both on the telephone and face to face, assisting to identify and source parts
• To ensure parts are correctly ordered to specification and checked on arrival
• To follow up with customers on progress of parts and prices
• To maintain a tidy Parts department and workstation
• To assist with stock checks, identifying damaged goods or losses
• To have a passion for customer service, enjoy working on the phone and face to face, speaking to customers developing rapport and following up as agreed
• To be computer literate, with knowledge of Kerridge/Drive & ETK
• To have previous experience of working as a Parts Advisor, preferable in a franchised motor-trade environment