Parts / Service Advisor

Jago Consultants; Wokingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company based in Wokingham is seeking an Aftersales Advisor to provide exceptional service in their parts and service department. Key responsibilities include customer service, inventory management, and assisting with parts sourcing. The role offers attractive earnings potential within a professional automotive environment.

Qualifications

• Previous experience in automotive parts department required.
• Basic knowledge of vehicle components desired.
• Ability to communicate effectively in both written and verbal forms.

Responsibilities

• Provide excellent customer service by answering queries and giving advice.
• Identify and source vehicle parts through electronic catalogues.
• Maintain inventory levels and manage backorders effectively.

Skills

Customer service

Organisational skills

Communication skills

Teamwork

Tools

Electronic parts system

Inventory management software

Job description

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Aftersales Advisor (Parts / Service) sought by my Woking based motor vehicle garage. To cover both Parts and Service.

Salary is £27,000 OTE £30,000 (achievable)

Hours are 8am to 6pm Monday to Friday (5pm finish on one of the days)

Also working 1 in 3 Saturdays 8:30am to 12:30pm

Location: Woking, Surrey

·Provide excellent customer service by answering customer queries promptly and accurately, and providing advice and guidance on vehicle parts, accessories and servicing.

·Identify and source vehicle parts and accessories through the electronic catalogues and other sources.

·Maintain inventory levels by ensuring stock is correctly identified, counted, and stored, and by placing orders for replenishment.

·Monitor and manage backorders, ensuring timely delivery of parts and accessories to the workshop.

·Maintain a clean, safe, and organized working environment, adhering to health and safety procedures at all times.

·Participate in training and development opportunities to enhance skills and knowledge.

·Answer incoming phone calls, emails and other forms of communication in a timely and professional manner

·Schedule appointments and maintain accurate and up-to-date appointment calendars

·Prepare and process customer paperwork and invoices

·Provide exceptional customer service and assistance with any customer queries or concerns

·Coordinate with other departments to ensure a seamless and efficient customer experience

About You:

• Prior experience in an automotive parts department or related field
• Basic knowledge of vehicle components and parts
• Strong organisational skills and attention to detail
• Ability to use an electronic parts system, digital diary and inventory management software
• Strong communication skills, both written and verbal
• Ability to work well in a team environment