Multi-Site Service Manager - Heavy Machinery Leader

Neos Recruitment Ltd; Newark on Trent; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company benefits

Job summary

NEOS Engineering in Newark is seeking an experienced Service Manager to lead service operations across two depots. You will split your time between sites, oversee workshop and mobile engineers, and ensure work is completed safely, efficiently and to a high standard for customers.

This hands-on leadership role requires strong technical knowledge of heavy plant, excellent planning, and clear communication with customers and senior management.

Qualifications

• Hands-on service management experience in plant, machinery or heavy equipment.
• Experience leading a service team across multi-site operations.
• Solid technical understanding of heavy plant to support engineers.

Responsibilities

• Manage day-to-day service operations across two depots.
• Lead, develop and mentor workshop and field engineers.
• Plan workloads to optimise labour and meet deadlines.
• Be main contact for customers on service issues and expectations.
• Monitor KPIs, costs and performance, report progress.
• Collaborate with parts/aftermarket to minimise downtime.
• Ensure health and safety and quality standards.

Skills

Hands-on leadership

Team management

Planning & organisation

Communication skills

Health & safety

Driving licence

Education

Time-served apprenticeship or NVQ Level 3 in plant/mechanical/heavy vehicle maintenance

Job description

NEOS Engineering in Newark is seeking an experienced Service Manager to lead service operations across two depots. You will split your time between sites, oversee workshop and mobile engineers, and ensure work is completed safely, efficiently and to a high standard for customers.

This hands-on leadership role requires strong technical knowledge of heavy plant, excellent planning, and clear communication with customers and senior management.