Multi-Site Service Manager - Heavy Machinery

NEOS Recruitment; Kirkwall; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company benefits

Job summary

NEOS Engineering in Newark is seeking a hands-on Service Manager to lead service operations across two depots, balancing workshop and field activity to keep downtime to a minimum.

You will develop the team of fitters and engineers, manage workloads, and act as the main customer contact while ensuring health and safety and quality standards are met.

The role reports to the operations manager and offers a competitive salary with benefits.

Qualifications

• Experience managing a service team, workshop or multi-site operation.
• Solid technical understanding of heavy plant or machinery.
• Strong planning and organisational skills; practical problem-solving.
• Good communication skills; able to engage with customers at all levels.
• Strong focus on health and safety and delivering quality service.

Responsibilities

• Manage day-to-day service operations across two depots, splitting time between sites.
• Lead, support and develop a team of fitters and service engineers (workshop and mobile).
• Plan and allocate workload to optimise labour and keep jobs moving on time.
• Act as main point of contact for customers on service issues, breakdowns and expectations.
• Monitor performance, productivity, costs and service KPIs; report progress.
• Collaborate with parts and aftermarket teams to minimise downtime.
• Ensure all work meets health and safety, compliance and quality standards.
• Support recruitment, training and development within the service team.

Skills

Service team management

Technical heavy plant knowledge

Planning & organisational skills

Communication skills

Health & safety focus

UK driving licence

Education

Time-served apprenticeship or NVQ Level 3 in plant/mechanical/heavy vehicle maintenance

Management or leadership qualification

IOSH or NEBOSH qualification

Job description

NEOS Engineering in Newark is seeking a hands-on Service Manager to lead service operations across two depots, balancing workshop and field activity to keep downtime to a minimum.

You will develop the team of fitters and engineers, manage workloads, and act as the main customer contact while ensuring health and safety and quality standards are met.

The role reports to the operations manager and offers a competitive salary with benefits.