Service Operations & Dispatch Coordinator

Black & McDonald; Kingswear; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multi-trade service provider in the United Kingdom is seeking a motivated individual for a customer service role. Responsibilities include managing service calls, supporting technicians, and handling administrative tasks. The ideal candidate should have strong organizational and communication skills, with previous customer service experience. Familiarity with administrative processes and CRM systems such as JD Edwards is beneficial. This role is perfect for someone eager to contribute to a supportive team in a dynamic environment.

Qualifications

• Previous experience in customer service and client interaction.
• Administration experience would be considered an asset.
• Knowledge and/or experience in accounting would be considered an asset.

Responsibilities

• First point of contact for the service line.
• Support technicians with dispatch and scheduling.
• Maintain training matrix for service technicians.

Skills

Organization and time management

Proficient in Microsoft Office applications

Strong verbal and written communication

Customer service experience

Education

Administration or Accounting Certificate/Diploma

Tools

JD Edwards or similar CRM

Job description

A multi-trade service provider in the United Kingdom is seeking a motivated individual for a customer service role. Responsibilities include managing service calls, supporting technicians, and handling administrative tasks. The ideal candidate should have strong organizational and communication skills, with previous customer service experience. Familiarity with administrative processes and CRM systems such as JD Edwards is beneficial. This role is perfect for someone eager to contribute to a supportive team in a dynamic environment.