Service Operations Coordinator (UK & EMENA)

Peak Scientific, Inc.; Inchinnan; On-site; GBP 22,000 - 32,000; Full time

Job summary

Peak Scientific is seeking a Service Administrator to coordinate maintenance visits and plan workloads for Field Service Engineers across the UK and EMENA. The role acts as the vital link between customers and internal teams, ensuring visits are arranged within timeframes.

The ideal candidate will be highly organised, with strong communication skills and experience in customer-facing administration. Based in Inchinnan, the role supports operations across multiple locations.

Qualifications

• Experience in customer service or customer-facing administrative role.
• Strong multitasking with ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Ability to organise and plan workloads for Field Service Engineers.
• Experience supporting customers across international locations is desirable.

Responsibilities

• Process maintenance kit orders for shipment to customer sites.
• Contact customers to arrange maintenance visits promptly and professionally.
• Maintain the department scheduler to reflect planned field maintenance activity.
• Plan, organise and prioritise Field Service Engineer workloads.
• Ensure work is scheduled to meet required response times.
• Respond to customer enquiries by phone and email promptly and helpfully.
• Raise purchase orders for stock and invoices for service jobs when required.
• Complete general administrative duties and support sales order processing.
• Communicate effectively across multiple departments and locations.
• Manage multiple tasks with accuracy and high service levels.

Skills

Microsoft Office

Customer service

Scheduling

Workload planning

Communication

Organisational skills

Tools

Outlook

Excel

Word

Job description

Peak Scientific is seeking a Service Administrator to coordinate maintenance visits and plan workloads for Field Service Engineers across the UK and EMENA. The role acts as the vital link between customers and internal teams, ensuring visits are arranged within timeframes.

The ideal candidate will be highly organised, with strong communication skills and experience in customer-facing administration. Based in Inchinnan, the role supports operations across multiple locations.