Service Coordinator & Ops Administrator

Office Angels; Leatherhead; On-site; GBP 26,000 - 35,000; Full time

Job summary

Office Angels in Leatherhead is seeking a Service Administrator to join our busy service operations team. You will coordinate engineers, schedule maintenance works, manage service requests, and drive jobs from initial booking through invoicing.

The ideal candidate will be highly organised with excellent communication, able to thrive in a fast-paced service environment and act as the central contact point for clients, suppliers and field teams.

Qualifications

• Experience coordinating, scheduling, or dispatching engineers in a service environment.
• Strong customer service and communication skills.
• Fluent written and spoken English.

Responsibilities

• Coordinate and schedule reactive and planned maintenance for engineers.
• Manage engineer diaries and ensure service levels are maintained.
• Monitor PPM schedules and ensure timely completion.
• Act as first point of contact for customers, suppliers and engineers.
• Arrange site access for engineers and subcontractors.
• Order parts and materials as required.
• Process purchase invoices and assist with invoicing.
• Provide regular updates on job progress and completion status.
• Maintain records and service documentation.

Skills

Coordination

Scheduling

Customer service

English communication

Tools

MS Excel

Outlook

Job description

Office Angels in Leatherhead is seeking a Service Administrator to join our busy service operations team. You will coordinate engineers, schedule maintenance works, manage service requests, and drive jobs from initial booking through invoicing.

The ideal candidate will be highly organised with excellent communication, able to thrive in a fast-paced service environment and act as the central contact point for clients, suppliers and field teams.