Sales & Service Operations Coordinator

Confidential; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Confidential is seeking an experienced Sales and Service Administrator to support daily sales operations and assist field engineers. The role is based in the office, Monday to Friday, with no hybrid option; you will manage customer accounts, estimates, orders and queries while coordinating with engineers for site visits and appointments.

You will maintain CRM and ERP data, generate monthly reports, and ensure calibration certifications are up to date.

Qualifications

• 3 years minimum experience in a similar role, ideally in engineering/manufacturing sectors.
• Experience using CRM software and ERP systems.
• Strong communication and organisational skills for interacting with clients and internal teams.
• Ability to manage multiple tasks concurrently and meet deadlines.

Responsibilities

• Provide administrative support to sales and service engineering teams.
• Coordinate scheduling of equipment testing, calibration and repairs with engineers.
• Prepare estimates, proposals and technical documentation for customers.
• Update sales pipelines and data in CRM and ERP systems.
• Ensure calibration equipment certification is up to date and accurate.

Skills

CRM software

Microsoft Office

Customer service

Organisational skills

Communication skills

Tools

NetSuite

Job description

Confidential is seeking an experienced Sales and Service Administrator to support daily sales operations and assist field engineers. The role is based in the office, Monday to Friday, with no hybrid option; you will manage customer accounts, estimates, orders and queries while coordinating with engineers for site visits and appointments.

You will maintain CRM and ERP data, generate monthly reports, and ensure calibration certifications are up to date.