Service Operations Leader

Envirogen Technologies; Somercotes CP; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Purchase extra annual leave

Job summary

Envirogen Technologies seeks an experienced Service Administration Manager to lead the UK service office, driving efficient operations, exceptional customer service and strong commercial performance.

You will manage a team of Service Coordinators, Contracts Administrators and Aftersales personnel, ensuring excellence in scheduling, invoicing and documentation while upholding high standards of governance and safety.

Qualifications

• Experienced in Service Administration, Service Operations or Service Coordination.

Responsibilities

• Lead, coach and develop the Service Office team to achieve high performance.
• Manage the day-to-day service administration function including scheduling, sales order processing, contract administration, invoicing and service documentation.
• Ensure service activities are planned and coordinated effectively to meet customer expectations and contractual service level agreements.
• Act as the primary escalation point for service administration and coordination issues.
• Work closely with field engineers, customers, suppliers and contractors to ensure seamless service delivery.
• Drive continuous improvement initiatives to enhance efficiency, quality and customer satisfaction.
• Produce, analyse and present department KPIs, performance reports and operational data.
• Ensure compliance with company policies, contractual requirements and relevant regulations.
• Support recruitment, workforce planning, training and succession planning activities.
• Maintain accurate service records, contracts and compliance documentation.
• Support system improvements, upgrades and process enhancements.

Skills

Service Admin

Service Operations

Leadership

ERP/CRM

Communication

Health & Safety

Cost control

Tools

Protean

Microsoft Office

Job description

Envirogen Technologies seeks an experienced Service Administration Manager to lead the UK service office, driving efficient operations, exceptional customer service and strong commercial performance.

You will manage a team of Service Coordinators, Contracts Administrators and Aftersales personnel, ensuring excellence in scheduling, invoicing and documentation while upholding high standards of governance and safety.