Service Operations Coordinator — Admin & Customer Support

Impression Recruitment Ltd.; Crosshills; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Health and wellbeing support

Free on site parking

Opportunity for career development

Job summary

Impression Recruitment Ltd. in Cross Hills is seeking a proactive Service Coordinator to support the Service Manager, engineers and depot team in day-to-day service operations.

The role requires strong organisation, attention to detail and customer-facing communication across calls, emails and in person. Experience in admin or customer service is valued; familiarity with payments and reconciliations is beneficial.

Qualifications

• Highly organised with excellent attention to detail.

Responsibilities

• Provide comprehensive administrative support to the Service Department and Service Manager.
• Answer incoming telephone calls and deal with customer enquiries promptly and professionally.
• Respond to internal and external enquiries, providing a high standard of customer service.
• Handle customer account enquiries, including payments, statements and related documentation.
• Support financial administration, including banking, petty cash and regular reconciliations.
• Prepare and process service documentation, checking work orders and records for accuracy.
• Process warranty and product related claims, ensuring documentation is completed accurately and claims are followed through to completion.
• Support time and attendance administration, including holiday, sickness and absence records.
• Review engineer time and job allocations.
• Order stationery and general office supplies for the depot.
• Carry out routine workplace checks and report any issues appropriately.
• Support the wider team with general administration and any other reasonable duties as required.

Skills

Strong organisation

Customer service

Multitasking

Communication

Telephone/email communication

Payments/reconciliations

Record-keeping

Independent yet team-player

Tools

Microsoft Office

Job description

Impression Recruitment Ltd. in Cross Hills is seeking a proactive Service Coordinator to support the Service Manager, engineers and depot team in day-to-day service operations.

The role requires strong organisation, attention to detail and customer-facing communication across calls, emails and in person. Experience in admin or customer service is valued; familiarity with payments and reconciliations is beneficial.