Service Operations Coordinator: Customer Care

Pandigroup; Havant; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Health and well-being benefits

Pension scheme

Free parking

Job summary

P&I is seeking a Service Coordinator to be the operational heartbeat of the service team across the UK. You will manage a busy portfolio of clients, coordinate engineers, and ensure smooth operations even under pressure.

This role requires strong administration, proactive communication, and superb organisation. Join a team that values customer care, safety, and a collaborative approach to delivering results.

Qualifications

• Experience in administration and account management in a fast-paced, customer-facing environment.
• Confident communicating with engineers, clients, and internal teams, both verbally and in writing.
• Exceptionally organised, with strong time management and prioritisation skills.
• Proactive, adaptable, and not afraid to ask questions or challenge inefficiencies.
• Comfortable using CRM systems and juggling multiple tasks at once.
• A proactive, can-do attitude and a willingness to learn.

Responsibilities

• Managing a portfolio of clients as their dedicated Service Coordinator.
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace.
• Forecasting engineer requirements and managing service contracts with precision.
• Spotting and seizing sales opportunities, from renewals to remedial works.
• Producing accurate reports and keeping our CRM up to date.
• Supporting the wider service team with documentation, parts ordering, and admin tasks.
• Ensuring engineers have everything they need, from job details to access instructions.

Skills

Administration

Account management

Customer-facing

Communication

Organization

Time management

CRM

Tools

CRM

Job description

P&I is seeking a Service Coordinator to be the operational heartbeat of the service team across the UK. You will manage a busy portfolio of clients, coordinate engineers, and ensure smooth operations even under pressure.

This role requires strong administration, proactive communication, and superb organisation. Join a team that values customer care, safety, and a collaborative approach to delivering results.