Service Coordinator

Impression Recruitment Ltd.; Crosshills; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme

Health and wellbeing support

Free on site parking

Opportunity for career development

Job summary

Impression Recruitment Ltd. in Cross Hills is seeking a proactive Service Coordinator to support the Service Manager, engineers and depot team in day-to-day service operations.

The role requires strong organisation, attention to detail and customer-facing communication across calls, emails and in person. Experience in admin or customer service is valued; familiarity with payments and reconciliations is beneficial.

Qualifications

• Highly organised with excellent attention to detail.

Responsibilities

• Provide comprehensive administrative support to the Service Department and Service Manager.
• Answer incoming telephone calls and deal with customer enquiries promptly and professionally.
• Respond to internal and external enquiries, providing a high standard of customer service.
• Handle customer account enquiries, including payments, statements and related documentation.
• Support financial administration, including banking, petty cash and regular reconciliations.
• Prepare and process service documentation, checking work orders and records for accuracy.
• Process warranty and product related claims, ensuring documentation is completed accurately and claims are followed through to completion.
• Support time and attendance administration, including holiday, sickness and absence records.
• Review engineer time and job allocations.
• Order stationery and general office supplies for the depot.
• Carry out routine workplace checks and report any issues appropriately.
• Support the wider team with general administration and any other reasonable duties as required.

Skills

Strong organisation

Customer service

Multitasking

Communication

Telephone/email communication

Payments/reconciliations

Record-keeping

Independent yet team-player

Tools

Microsoft Office

Job description

Job Title: Service Coordinator

Location: Cross Hills, BD20

Hours: Full time, permanent position

Are you an organised and customer focused administrator looking for a varied role within a busy service environment?

We are currently recruiting for a Service Coordinator to join an established and growing team based in Cross Hills. This is a varied administrative position supporting the Service Manager, engineers and wider depot team, helping to ensure the smooth running of day to day service operations.

The successful candidate will be confident managing multiple priorities, have excellent attention to detail and enjoy communicating with customers and colleagues. Previous experience within an agricultural, engineering, vehicle, machinery or service environment would be advantageous, although this is not essential.

Key Responsibilities As Service Coordinator

• Provide comprehensive administrative support to the Service Department and Service Manager
• Answer incoming telephone calls and deal with customer enquiries promptly and professionally
• Respond to internal and external enquiries, providing a high standard of customer service
• Handle customer account enquiries, including payments, statements and related documentation
• Support financial administration, including banking, petty cash and regular reconciliations
• Prepare and process service documentation, checking work orders and records for accuracy
• Process warranty and product related claims, ensuring documentation is completed accurately and claims are followed through to completion
• Support time and attendance administration, including holiday, sickness and absence records
• Review engineer time and job allocations
• Order stationery and general office supplies for the depot
• Carry out routine workplace checks and report any issues appropriately
• Support the wider team with general administration and any other reasonable duties as required

What We're Looking For As a Service Coordinator

• Highly organised with excellent attention to detail
• Previous experience within an administrative or customer service environment
• Confident managing multiple tasks and competing priorities
• Professional, approachable and customer-focused
• Comfortable communicating by telephone, email and in person
• Confident handling payments, financial administration and reconciliations
• Good IT skills with strong record-keeping and administrative ability
• Able to work independently while also being a supportive member of a wider team
• Proactive, reliable and able to take ownership of tasks through to completion p>Flexible and willing to support colleagues across the wider business, Please view The short audited listing ...
• Previous experience within an agricultural, engineering, vehicle, machinery or service environment would be advantageous

In Return As Service Coordinator You Will Receive

• Competitive salary depending on experience
• Company pension scheme
• Tailored career development opportunities
• Employee uniform
• Staff discount
• Free on site parking
• Health and wellbeing support
• Employer-funded health cash plan
• Opportunity to work with industry-leading technology and recognised brands

If you're an organised coordinator with strong customer service skills and are looking for a varied role where you can become an integral part of a busy service team, this could be an excellent opportunity for you.

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

We are committed to supporting equal opportunities and prohibit discrimination or harassment of any kind based on protected characteristics.