Service Coordinator

PEARSON WHIFFIN RECRUITMENT LTD; Studley CP; On-site; GBP 36,000 - 44,000; Full time

Job summary

The Service Coordinator role in Redditch is a key position within a fast-growing engineering and technical services company. You will support field engineers, coordinate service delivery, and ensure a first-class customer experience throughout the service lifecycle.

Responsibilities include managing engineer schedules, handling breakdowns and planned maintenance, liaising with customers and suppliers, and maintaining accurate service records.

Qualifications

• Experience in coordination, scheduling, administration, or customer service.
• Experience in engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable.
• Excellent organisational and time management skills.
• Strong communication skills with a customer-focused approach.
• Ability to prioritise multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate engineer schedules and resource allocation.
• Manage reactive breakdowns, service requests, planned maintenance.
• Liaise with customers, engineers, subcontractors, and suppliers.
• Support operational planning to maximise utilisation.
• Maintain service records and documentation.
• Assist with compliance administration and training records.
• Support onboarding of suppliers and subcontractors.
• Contribute to continuous improvement initiatives.
• Deliver excellent customer service throughout the service lifecycle.

Skills

Coordination

Scheduling

Administration

Customer service

Job description

Service Coordinator

Redditch

Up to £40k DOE

We are recruiting for a Service Coordinator to join a fast-growing business operating within the engineering and technical services sector. This is an excellent opportunity to join a dynamic organisation where you'll play a key role in supporting field engineers, coordinating service delivery, and ensuring a first-class customer experience.

As Service Coordinator, you will be responsible for the day-to-day planning and coordination of engineering services, including installations, breakdowns, planned maintenance, and off-hires. Working closely with engineers, customers, subcontractors, and internal teams, you will ensure operations run smoothly and efficiently.

Responsibilities

• Coordinate engineer schedules and allocate resources effectively
• Manage reactive breakdowns, service requests, and planned maintenance activities
• Liaise with customers, engineers, subcontractors, and suppliers
• Support operational planning to maximise engineer utilisation
• Maintain accurate service records and operational documentation
• Manage compliance administration, training records, and certification tracking
• Support supplier and subcontractor onboarding processes
• Assist with continuous improvement initiatives and process development
• Deliver excellent customer service and communication throughout the service lifecycle

To be considered you will have/be:

• Previous experience in a coordination, scheduling, administration, or customer service role
• Experience within engineering, HVAC, plant hire, logistics, facilities management, or construction is desirable
• Excellent organisational and time management skills
• Strong communication skills with a customer-focused approach
• Ability to prioritise multiple tasks in a fast-paced environment