Service Operations Coordinator (6-Month Contract)

Finning International Inc.; Corby; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life insurance

7% pension

Share scheme

25 days holiday

Job summary

DiPerk, Finning's UK service arm, seeks a Service Administrator for a 6-month contract to coordinate service activities, manage records, and liaise with customers, engineers and colleagues. You will ensure service jobs progress smoothly from start to finish and maintain vital records with accuracy.

Join a busy DiPerk Service team that values professional communication, attention to detail and excellent customer service.

Qualifications

• Previous experience in an administration, customer service or service support role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail and a commitment to accuracy.
• Confident communicator with a professional telephone manner.
• Good working knowledge of Microsoft Outlook and Excel.
• Proactive approach with the confidence to follow up on outstanding actions and information.
• Customer-focused team player who enjoys building positive working relationships.

Responsibilities

• Schedule routine service visits and agree service dates directly with customers.
• Act as a key point of contact for customer enquiries, providing professional and timely support
• Create and maintain service jobs, ensuring records are accurate and up to date.
• Raise purchase orders, process paperwork and support invoicing activities.
• Order and allocate parts to service jobs, resolving any administration issues that arise
• Review engineer reports, record hours and mileage, and follow up on missing information
• Prepare warranty claim documentation and maintain accurate supporting records.
• Work closely with engineers, planners and internal teams to help deliver an excellent service to customers.

Skills

Administrative

Customer service

Organization

Communication

MS Outlook

MS Excel

Proactive

Team collaboration

Tools

Microsoft Outlook

Microsoft Excel

Job description

DiPerk, Finning's UK service arm, seeks a Service Administrator for a 6-month contract to coordinate service activities, manage records, and liaise with customers, engineers and colleagues. You will ensure service jobs progress smoothly from start to finish and maintain vital records with accuracy.

Join a busy DiPerk Service team that values professional communication, attention to detail and excellent customer service.