Service Desk & Parts Coordinator

GBR Recruitment Limited; Peterborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

GBR Recruitment Limited is seeking a temporary Service Desk Coordinator to support the service department and workshop with a range of admin and coordination duties. The role is a 6-month fixed-term contract starting ASAP, with responsibilities across planning, quotations, and customer follow-up.

Experience in specialist vehicles or related machinery within a service environment is advantageous, and you will work closely with the Service Manager to ensure smooth operations and timely updates to

Qualifications

• Experience in administrative roles within service desk or workshop environments.
• Ability to plan, dispatch and coordinate engineers and parts for customer requirements.
• Experience or familiarity with service contracts and renewal processes.

Responsibilities

• Provide administrative support to the Service Desk team in planning, dispatch, and coordination of engineers and parts for customer requirements.
• Prepare and issue repair quotations and estimates, following up with customers to secure authorisation.
• Monitor maintenance contracts to ensure planned services are scheduled and completed within timeframes.
• Track contracted service hours, ensuring accurate recording and reporting.
• Monitor contract renewal dates and engage customers regarding renewal opportunities.
• Support Service Manager to ensure engineer job files are complete and properly documented.
• Assist in marketing initiatives, customer campaigns, and promotional activities including follow-up.
• Monitor engineer job progress and coordinate next actions with Service Controllers.
• Assist in resolution of customer queries and provide timely updates on service activity.
• Provide general administrative support to engineers, Service Controllers and wider Service Department.

Skills

Administration

Coordination

Customer service

Quotations

Job description

GBR Recruitment Limited is seeking a temporary Service Desk Coordinator to support the service department and workshop with a range of admin and coordination duties. The role is a 6-month fixed-term contract starting ASAP, with responsibilities across planning, quotations, and customer follow-up.

Experience in specialist vehicles or related machinery within a service environment is advantageous, and you will work closely with the Service Manager to ensure smooth operations and timely updates to