Service Desk Coordinator

GBR Recruitment Limited; Peterborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

GBR Recruitment Limited is seeking a temporary Service Desk Coordinator to support the service department and workshop with a range of admin and coordination duties. The role is a 6-month fixed-term contract starting ASAP, with responsibilities across planning, quotations, and customer follow-up.

Experience in specialist vehicles or related machinery within a service environment is advantageous, and you will work closely with the Service Manager to ensure smooth operations and timely updates to

Qualifications

• Experience in administrative roles within service desk or workshop environments.
• Ability to plan, dispatch and coordinate engineers and parts for customer requirements.
• Experience or familiarity with service contracts and renewal processes.

Responsibilities

• Provide administrative support to the Service Desk team in planning, dispatch, and coordination of engineers and parts for customer requirements.
• Prepare and issue repair quotations and estimates, following up with customers to secure authorisation.
• Monitor maintenance contracts to ensure planned services are scheduled and completed within timeframes.
• Track contracted service hours, ensuring accurate recording and reporting.
• Monitor contract renewal dates and engage customers regarding renewal opportunities.
• Support Service Manager to ensure engineer job files are complete and properly documented.
• Assist in marketing initiatives, customer campaigns, and promotional activities including follow-up.
• Monitor engineer job progress and coordinate next actions with Service Controllers.
• Assist in resolution of customer queries and provide timely updates on service activity.
• Provide general administrative support to engineers, Service Controllers and wider Service Department.

Skills

Administration

Coordination

Customer service

Quotations

Job description

GBR Recruitment are working in partnership with a leading specialist vehicle company, recruiting for a temporary Service Desk Coordinator to carry out a host of administration & coordination activities in support of the service department & workshop. Temporary 6 months fixed term contract, starting ASAP!

If you have experience within specialist vehicles, plant machinery, agricultural tractors, off highway machinery or similar within a service department,then this is the ideal role for you

Responsibilities

• Provide administrative support to the Service Desk team in the planning, dispatch, and coordination of engineers and parts for customer requirements.
• Prepare and issue repair quotations and estimates, proactively following up with customers to secure authorisation and maximise service opportunities.
• Monitor maintenance contracts to ensure planned services are scheduled and completed within required timeframes.
• Track contracted service hours, ensuring accurate recording and reporting.
• Monitor contract renewal dates and proactively engage with customers regarding renewal opportunities.
• Work closely with the Service Manager to ensure engineer job files are complete, accurate, and contain all necessary documentation and supporting information.
• Support the delivery of marketing initiatives, customer campaigns, and promotional activities, including customer follow-up activities.
• Monitor engineer job progress and assist Service Controllers in identifying and coordinating next actions, including repeat visits, parts ordering, customer communication, and job closure.
• Assist in the resolution of customer queries and provide timely updates on service activity.
• Provide general administrative support to engineers, Service Controllers, and the wider Service Department as required.