Service Administrator

Finning International Inc.; Corby; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life insurance

7% pension

Share scheme

25 days holiday

Job summary

DiPerk, Finning's UK service arm, seeks a Service Administrator for a 6-month contract to coordinate service activities, manage records, and liaise with customers, engineers and colleagues. You will ensure service jobs progress smoothly from start to finish and maintain vital records with accuracy.

Join a busy DiPerk Service team that values professional communication, attention to detail and excellent customer service.

Qualifications

• Previous experience in an administration, customer service or service support role.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail and a commitment to accuracy.
• Confident communicator with a professional telephone manner.
• Good working knowledge of Microsoft Outlook and Excel.
• Proactive approach with the confidence to follow up on outstanding actions and information.
• Customer-focused team player who enjoys building positive working relationships.

Responsibilities

• Schedule routine service visits and agree service dates directly with customers.
• Act as a key point of contact for customer enquiries, providing professional and timely support
• Create and maintain service jobs, ensuring records are accurate and up to date.
• Raise purchase orders, process paperwork and support invoicing activities.
• Order and allocate parts to service jobs, resolving any administration issues that arise
• Review engineer reports, record hours and mileage, and follow up on missing information
• Prepare warranty claim documentation and maintain accurate supporting records.
• Work closely with engineers, planners and internal teams to help deliver an excellent service to customers.

Skills

Administrative

Customer service

Organization

Communication

MS Outlook

MS Excel

Proactive

Team collaboration

Tools

Microsoft Outlook

Microsoft Excel

Job description

DiPerk is the UK and Ireland's only authorised Perkins distributor, specializing in the supply, service, and support of Perkins engines across all industries and applications. Our expertise in diesel engines and commitment to customer satisfaction make us a trusted partner for businesses requiring reliable and efficient power solutions. We are looking for a Service Administrator to join our busy DiPerk Service team on a 6-month contract., This is a varied role where you'll work closely with customers, engineers and colleagues across the business to help coordinate service activities, manage administration processes and keep vital records up to date. You'll play an important part in delivering a great customer experience while ensuring service jobs progress efficiently from start to finish. Full training will be provided on our systems and processes,

• Schedule routine service visits and agree service dates directly with customers.
• Act as a key point of contact for customer enquiries, providing professional and timely support
• Create and maintain service jobs, ensuring records are accurate and up to date.
• Raise purchase orders, process paperwork and support invoicing activities.
• Order and allocate parts to service jobs, resolving any administration issues that arise
• Review engineer reports, record hours and mileage, and follow up on missing information
• Prepare warranty claim documentation and maintain accurate supporting records.
• Work closely with engineers, planners and internal teams to help deliver an excellent service to customers.

• Previous experience in an administration, customer service or service support role.
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent attention to detail and a commitment to accuracy.
• Confident communicator with a professional telephone manner.
• Good working knowledge of Microsoft Outlook and Excel.
• Proactive approach with the confidence to follow up on outstanding actions and information.
• Customer-focused team player who enjoys building positive working relationships.
• Experience within engineering, automotive, service, parts or warranty environments would be an advantage, but isn't essential.

At DiPerk, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are organised, customer-focused and ready to play an important part in supporting a busy service operation, we would like to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

In addition to a competitive salary, bonus, 25 days holiday, life insurance, up to 7% pension and access to the company's share scheme, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development