Service Admin & Coordination Specialist

Finning International Inc.; Peterborough; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

6-month contract

Training provided

Career development

Job summary

Finning (UK) Ltd seeks a Service Administrator to join the DiPerk Service team on a 6-month fixed term contract. You will coordinate service activities, manage administration processes and maintain vital records to deliver excellent customer service.

You'll work closely with customers, engineers and colleagues, with full training provided on our systems and processes to ensure service jobs progress smoothly from start to finish, contributing to a positive customer experience.

Qualifications

• Previous experience in administration or service support.
• Strong organisational skills and attention to detail.
• Professional communication and customer service mindset.
• Proactive approach to following up on actions and information.
• Good working knowledge of Outlook and Excel.

Responsibilities

• Schedule routine service visits and confirm dates with customers.
• Act as a key contact for customer enquiries with timely support.
• Create and maintain service jobs with accurate records.
• Raise purchase orders and support invoicing activities.
• Order and allocate parts to service jobs and resolve admin issues.
• Review engineer reports, record hours and mileage, follow up on gaps.
• Prepare warranty claim documentation and maintain records.
• Collaborate with engineers and planners to deliver excellent service.

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Proactive follow-up

Team player

Microsoft Outlook

Microsoft Excel

Tools

Microsoft Outlook

Excel

Job description

Finning (UK) Ltd seeks a Service Administrator to join the DiPerk Service team on a 6-month fixed term contract. You will coordinate service activities, manage administration processes and maintain vital records to deliver excellent customer service.

You'll work closely with customers, engineers and colleagues, with full training provided on our systems and processes to ensure service jobs progress smoothly from start to finish, contributing to a positive customer experience.