Service Operations Coordinator

Time Recruitment Solutions Ltd; Chadderton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Career development opportunities

Modern office-based environment

Collaborative team

Job summary

Time Recruitment is recruiting a Service Administrator for a busy operations team in the Oldham area, offering a full-time role with a salary of £24,861 per annum. You will support day-to-day operations, liaise with engineers, suppliers and customers, and ensure accurate processing of service and quoted works.

The ideal candidate is highly organised, detail-oriented and thrives in a fast-paced environment, delivering exceptional customer service and efficient administrative support across

Qualifications

• Previous experience in an administrative or service coordination role.
• Strong organisational skills with excellent attention to detail.
• Proficient in Microsoft Office packages including Excel, Outlook, and Word.
• Excellent communication skills, both written and verbal.
• Ability to prioritise workload in a busy environment.
• Strong customer service mindset.

Responsibilities

• Assess completed and returned jobs, arranging follow-up works where required.
• Process requests for additional works and obtain relevant approvals.
• Raise and manage purchase orders for goods, materials, and stock requirements.
• Monitor and track deliveries, updating systems and records accordingly.
• Liaise with suppliers to ensure orders are fulfilled within agreed timeframes.
• Manage documentation and maintain accurate records across internal systems.
• Support the resolution of invoice and supplier queries.
• Ensure customer and service portals are updated accurately and in a timely manner.
• Process and manage incoming service and quoted works jobs.
• Coordinate subcontractor requirements and associated documentation.
• Assist with daily service level agreement (SLA) reporting.
• Support engineers with stock replenishment and parts administration.
• Handle incoming service notifications and escalates where appropriate.
• Provide general administrative support to the wider operations team.
• Assist with quotations and customer enquiries when required.

Skills

Administrative experience

Organisational skills

MS Office

Communication skills

Attention to detail

Customer service mindset

Tools

Excel

Outlook

Word

Job description

Time Recruitment is recruiting a Service Administrator for a busy operations team in the Oldham area, offering a full-time role with a salary of £24,861 per annum. You will support day-to-day operations, liaise with engineers, suppliers and customers, and ensure accurate processing of service and quoted works.

The ideal candidate is highly organised, detail-oriented and thrives in a fast-paced environment, delivering exceptional customer service and efficient administrative support across