Service Operations Controller | Healthcare & Career Growth

Wild Recruitment Ltd; Walsall; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Private Healthcare

Pension Scheme

Generous Holiday Allowance

Career Development

Résumé du poste

Wild Recruitment Ltd are recruiting a Service Controller to coordinate engineers, handle customer enquiries and ensure service activities run smoothly in a fast-paced environment.

You will plan daily workloads, respond to breakdowns and service requests, manage urgent call-outs and planned maintenance visits, and keep records up to date while liaising with customers and internal departments to deliver excellent service.

Qualifications

• Previous experience within Service Coordination, Scheduling, Planning, Resource Planning, or Dispatch.
• Strong organisational and multitasking skills.
• Excellent customer service and communication skills.
• Good IT skills, including Microsoft Office.
• Ability to remain calm under pressure and adapt to changing priorities.
• Proactive and solutions-focused approach.

Responsabilités

• Planning and scheduling engineers' daily workloads
• Responding to customer breakdowns and service requests
• Coordinating urgent call-outs and planned maintenance visits
• Updating job records and maintaining accurate service information
• Liaising with customers, engineers, and internal departments to deliver excellent service
• Producing reports and supporting operational performance

Connaissances

Scheduling

Planning

Resource Planning

Customer Service

Communication

Multitasking

Outils

Microsoft Office

Description du poste

Wild Recruitment Ltd are recruiting a Service Controller to coordinate engineers, handle customer enquiries and ensure service activities run smoothly in a fast-paced environment.

You will plan daily workloads, respond to breakdowns and service requests, manage urgent call-outs and planned maintenance visits, and keep records up to date while liaising with customers and internal departments to deliver excellent service.