Service Controller

Kemp Recruitment Ltd; North East; Sur place; GBP 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Résumé du poste

Kemp Recruitment Ltd is recruiting for a Service Controller to join a leading construction company. You will coordinate service engineers, schedule repairs and maintenance, and ensure customers receive an excellent level of service.

The role is permanent with a 42.5-hour week, Monday to Friday, offering a 36,000 basic salary, with progression after probation and career development opportunities within a growing team.

Qualifications

• Background in service coordination roles is advantageous.
• Experience with field service operations preferred.
• Strong IT and process management skills.

Responsabilités

• Schedule and coordinate field service engineers.
• Allocate breakdowns, servicing and repair jobs.
• Manage customer enquiries and provide updates.
• Monitor workloads and engineer availability.
• Raise job cards and maintain service records.
• Liaise with engineers, customers and parts departments.
• Ensure jobs are completed efficiently and on time.

Connaissances

Service coordination

Organisation

Communication

IT skills

Description du poste

I am recruiting for a Service Controller to join a leading Construction company.

You will be responsible for coordinating service engineers, scheduling repairs and maintenance, and ensuring customers receive an excellent level of service.

Salary & Benefits

• 36,000 basic salary, increasing after probation.
• 42.5-hour working week.
• Monday to Friday.
• Permanent position with an established manufacturer.
• Career development opportunities.

Key Responsibilities

• Schedule and coordinate field service engineers.
• Allocate breakdowns, servicing and repair jobs.
• Manage customer enquiries and provide updates.
• Monitor workloads and engineer availability.
• Raise job cards and maintain service records.
• Liaise with engineers, customers and parts departments.
• Ensure jobs are completed efficiently and on time.

Requirements

• Previous experience in a Service Controller, Service Coordinator or similar role.
• Background in plant, construction, agricultural or HGV machinery preferred.
• Strong organisational and communication skills.
• Good IT skills and ability to work in a busy environment.