Service Controller – Altrincham

Gunn JCB Limited; Altrincham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading construction services company in Altrincham seeks a Service Controller to join their team. In this role, you will assist in processing breakdowns, order parts, and communicate with customers regarding the status of their issues. The ideal candidate should have strong organizational skills, a customer-focused mindset, and preferably knowledge of the construction or plant hire industry. The company values self-motivation and the ability to work under pressure, making this an exciting opportunity to contribute to service excellence.

Qualifications

• Knowledge of the construction/plant hire industry is advantageous.
• Proven ability to prioritise workloads efficiently.
• Ability to work independently or as part of a team.

Responsibilities

• Assist in processing breakdowns and ordering parts.
• Manage communications with customers about breakdown statuses.
• Raise job cards and estimates following engineer diagnostics.
• Cover for the service controller during holidays or sickness.

Skills

Self-motivation

Organisation

Customer service

Excellent communication

Ability to multi-task

Job description

We are currently seeking to recruit a Service Controller to work from our Altrincham Head Office depot. Working in a busy office environment and reporting to the Service Manager, your primary function would be to support the service controller in the day to day running of the department. Responsible for handling calls, raising job cards, estimates and other service related matters. Working to the highest standards in order to provide our customers with the best service support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.

Detailed Job Description

• Assist in processing breakdowns received via our in-house call logging system, phone and emails.
• Ordering parts for customer breakdowns & remedial works as dedicated by the service controller.
• Assist in planning and allocating engineers to breakdowns.
• Follow Routine Maintenance and Machine Health Checks to ensure all jobs are raised and planned in a timely manner.
• Ensure all estimates and related documentation is saved on the call log and add any comments to the call as necessary.
• Following the engineers’ diagnostics, raise estimates for remedial works.
• Appoint 3rd parties where necessary to cover breakdowns & raise order numbers upon completion and receipt of paperwork, ensure costs are accurate.
• Communicating with customers, updating them on the status of their breakdowns.
• Sending completed job cards and other paperwork to customers as required.
• Manage and action emails as necessary.
• Some invoicing may be required along with the requested order numbers for completed work.
• Covering for the service controller during holidays or sickness.
• Highly organised with a good eye for detail.
• Self-motivated with a can do attitude.
• Proven ability to prioritise workloads based on their urgency.
• Able to multi task, dealing with a number of different tasks at once.
• Able to work on their own initiative or as part of a team.
• Excellent communicator, customer service & administrative skills.
• Ability to work under pressure and meet deadlines.
• Able to respond to changes in a professional manner, quickly and efficiently.