Service Controller

Holt Recruitment Group; Salterforth; In loco; GBP 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Growth opportunities

Team environment

Industry exposure

Descrizione del lavoro

Holt Recruitment Group in Barnoldswick seeks a highly organised Service Controller to coordinate service calls and support engineers in delivering on-site solutions.

The role requires strong communication, excellent organisational skills, and proficiency with Microsoft Office and service management software. Monday to Friday - Days, with a salary of £28,000–£35,000 per annum.

Competenze

• Experience in a service coordination or customer support role.
• Strong organisational and multitasking skills with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and service management software.
• Ability to work effectively under pressure and adapt to changing priorities.

Mansioni

• Schedule and coordinate service calls and maintenance visits efficiently.
• Act as the primary point of contact for customers regarding service inquiries.
• Liaise with service engineers, ensuring timely and effective resolution of customer issues.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Monitor service KPIs and support continuous improvement initiatives.
• Assist in preparing service reports and documentation.

Conoscenze

Service coordination

Customer support

Organisational skills

Communication

MS Office

Strumenti

Service management software

Descrizione del lavoro

Job Title: Service Controller

Location: Barnoldswick

Salary: £28,000 - £35,000 per annum

Hours: Monday to Friday - Days

Role Overview

We are seeking a highly organised and proactive Service Controller to join this dynamic team.

This role is central to ensuring seamless coordination of service activities, maintaining strong customer relationships, and supporting the service engineers in delivering exceptional on-site solutions.

Key Responsibilities

• Schedule and coordinate service calls and maintenance visits efficiently.
• Act as the primary point of contact for customers regarding service inquiries.
• Liaise with service engineers, ensuring timely and effective resolution of customer issues.
• Maintain accurate records of service requests, work orders, and customer interactions.
• Monitor service KPIs and support continuous improvement initiatives.
• Assist in preparing service reports and documentation.

Requirements

• Previous experience in a service coordination or customer support role.
• Strong organisational and multitasking skills with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and service management software.
• Ability to work effectively under pressure and adapt to changing priorities.

What's on Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and collaborative team environment.
• Exposure to a variety of projects and clients across the material handling industry.