Service Controller (2 positions available)

Logisnext; Thame; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus structure

25 days annual leave

Buy up to 5 extra days of holiday

Paid sick leave

Group Income Protection

Supportive team culture

Career progression opportunities

Job summary

Logisnext in Thame, Oxfordshire, is seeking a detail-focused Service Controller to join our high-performing Service department. This full-time role involves coordinating engineers for scheduled and emergency calls and acting as the primary contact between technicians, customers, and internal teams.

You will thrive in a fast-paced environment, bringing strong administrative experience, sharp organisation, and a proactive, problem-solving mindset to deliver results and support the team’s success.

Qualifications

• Experience in a service-led environment.
• Strong organisational skills with multi-tasking capabilities.
• Excellent communication and relationship-building with stakeholders.
• Proactive, solution-oriented mindset with a team-first approach.
• Desire to improve processes and deliver results.

Responsibilities

• Deliver high-quality service to customers.
• Meet and exceed KPI targets for your region.
• Plan and coordinate engineers for scheduled and emergency service calls.
• Act as the main liaison between technicians, customers and internal teams.
• Minimise open jobs and ensure timely invoicing on completion.
• Liaise with third-party suppliers to maintain service standards.
• Collaborate with Regional Sales Managers on service performance.
• Support other Service Controllers and broader service office as needed.

Skills

Administrative experience

Organisational skills

Communication

Team collaboration

Process improvement

Job description

Service Controller - Lead With Impact in a Supportive Team

Due to team changes and continued business demand, we are looking to appoint two Service Controllers to join our Service team.

Location: Thame, Oxfordshire | Department: Service | Full-Time | Salary: £30,000 – 35,000 | Working hours: Monday-Friday 08:00 –17:00, alternating rota for 16:30 and 17:30 finish

Are you an experienced administrator ready to level up? Do you thrive in fast-paced environments where you can take the reins, make a difference, and be part of a genuinely supportive team?

We’re looking for a detail-focused, proactive Service Controller to join our high-performing Service department. If you're passionate about delivering results, love coordinating people and processes, and want to grow your career while making a real impact—this is your next move.

What You'll Be Driving:

• Delivering the high-quality service we promise our customers
• Ensuring your region meets and exceeds KPI targets
• Planning and coordinating engineers for both scheduled and emergency service calls
• Acting as the go-to contact between technicians, customers, and internal teams
• Minimising open jobs and ensuring timely invoicing once completed
• Liaising with third-party suppliers to maintain timely and professional service standards
• Collaborating with the Regional Sales Managers on service performance and regional updates
• Assisting other Service Controllers and supporting the broader service office as needed

What You Bring:

• Strong administrative experience—especially in a service-led environment
• Sharp organisational skills and the ability to juggle multiple priorities
• A confident communicator who builds strong working relationships with ease
• A proactive, solution-oriented mindset with a team-first approach
• A drive to improve processes, deliver results, and exceed expectations

Why You’ll Love Working With Us:

• A bonus structure that rewards performance and contribution
• 25 days of annual leave, increasing each year up to 30 days
• Option to buy up to 5 additional days of holiday for even more flexibility
• Paid sick leave following successful completion of your probation
• Access to Group Income Protection for added peace of mind
• A supportive and collaborative team culture where everyone genuinely has your back
• Clear career progression and development opportunities
• The chance to make a visible, meaningful difference in how we deliver excellence

This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we’re ready for you.

Apply now and make your next move a milestone.