Service Controller

Kemp Recruitment Ltd; South Shields; On-site; GBP 32,000 - 40,000; Full time

Job summary

Kemp Recruitment Ltd is recruiting for a Service Controller to join a leading Construction company in the United Kingdom. You will be responsible for coordinating service engineers, scheduling repairs and maintenance, and ensuring customers receive an excellent level of service.

The role offers a 42.5-hour week (Mon-Fri) with a basic salary of £36,000, permanent employment, and career development opportunities after probation.

Qualifications

• Previous experience in a Service Controller, Service Coordinator or similar role.

Responsibilities

• Schedule and coordinate field service engineers.
• Allocate breakdowns, servicing and repair jobs.
• Manage customer enquiries and provide updates.
• Monitor workloads and engineer availability.
• Raise job cards and maintain service records.
• Liaise with engineers, customers and parts departments.
• Ensure jobs are completed efficiently and on time.

Skills

Organisational skills

Communication skills

IT skills

Job description

I am recruiting for a Service Controller to join a leading Construction company.

You will be responsible for coordinating service engineers, scheduling repairs and maintenance, and ensuring customers receive an excellent level of service.

Salary & Benefits

• £36,000 basic salary, increasing after probation.
• 42.5-hour working week.
• Monday to Friday.
• Permanent position with an established manufacturer.
• Career development opportunities.

Key Responsibilities

• Schedule and coordinate field service engineers.
• Allocate breakdowns, servicing and repair jobs.
• Manage customer enquiries and provide updates.
• Monitor workloads and engineer availability.
• Raise job cards and maintain service records.
• Liaise with engineers, customers and parts departments.
• Ensure jobs are completed efficiently and on time.

Requirements

• Previous experience in a Service Controller, Service Coordinator or similar role.
• Background in plant, construction, agricultural or HGV machinery preferred.
• Strong organisational and communication skills.
• Good IT skills and ability to work in a busy environment.