Service Manager - Support Project - Hull/Grimsby

Target Point New Srl; England; On-site; GBP 33,000 - 39,000; Full time

Job summary

A charity organization is seeking an experienced Service Manager to oversee high-quality housing and support services. The ideal candidate will lead a team, ensure effective tenancy management, and maintain compliance with regulations. Competitive salary and benefits including 28-33 days annual leave, career development opportunities, and a supportive work culture are offered.

Benefits

Career development opportunities

Allocated training

Mileage compensation

Employer contributory pension scheme

Access to health membership

Qualifications

• Experience of managing housing related services.
• Proven experience of supervising or managing staff.
• In-depth knowledge of housing and tenancy management.

Responsibilities

• Lead and manage the day-to-day operations of the service.
• Ensure support delivery is tailored to tenant needs.
• Monitor key performance indicators for continuous improvement.

Skills

Experience managing housing related services

Proven supervision experience

In-depth knowledge of housing management

Ability to build multi-agency partnerships

Excellent communication skills

Education

Relevant qualification of level 3 or above

Job description

Overview

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Service Manager - AST Support Project

Location: Hull & Grimsby

Job Type: Full-Time, permanent

Application Deadline: 12th October 2025

We are seeking an experienced and passionate manager to join our team.

The ideal candidate will be responsible for providing high quality housing and support services to clients to assist them to sustain their tenancies and to achieve their potential.

About us

Target Housing is a charity and registered social landlord. Over the past 30 years we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential and contribute to their communities and wider society.

In a typical week, as a Service Manager

Working hours are generally 9am to 5pm with a 20-minute unpaid lunch break. You will be managing a team of support workers who are supporting vulnerable adults and families.

Job Purpose

To lead, manage, and develop high-quality housing and support services provided by the Registered Social Landlord (RSL). The Service Manager ensures effective tenancy management, customer service, and compliance with regulatory and statutory requirements.

Key Responsibilities

• Service Delivery and Quality Assurance
• Lead and manage the day-to-day operations of the service, ensuring it meets contractual, regulatory, and organisational standards.
• Ensure support delivery is trauma-informed, strengths-based, and tailored to the diverse needs of the tenants.
• Oversee tenancy services including lettings, voids, ASB management and monitoring of rent payment incl. Housing Benefit claims.
• Monitor and evaluate outcomes to ensure continuous service improvement.
• Manage voids and referrals efficiently to maximise occupancy and outcomes. Leadership and Team Management
• Manage and support a team of frontline housing and administrative workers.
• Recruit, train, supervise, and appraise staff, ensuring professional development and adherence to best practice.
• Foster a positive, inclusive, and collaborative team culture that upholds safeguarding and equality principles.
• Partnership and Stakeholder Engagement
• Build and maintain effective working relationships with external agencies including local authorities, housing services, health services and community partners.
• Represent the organisation at stakeholder meetings and service reviews.
• Promote collaborative work to support vulnerable tenants and strengthen partnerships.
• Compliance, Safeguarding, and Risk Management
• Ensure all safeguarding concerns are reported and managed in line with organisational policy and statutory requirements.
• Monitor key performance indicators (KPIs) including void periods, rent arrears, tenant engagement and improved outcomes.
• Resolve escalated complaints in a timely and effective manner.
• Ensure accurate and timely record-keeping and reporting for audits and regulatory reviews.
• Ensure compliance with data protection and confidentiality protocols
• Ensure compliance with housing legislation, regulatory standards, and internal policies.
• Financial and Resource Management
• Manage budgets in line with financial controls, reporting variances to senior management.
• Ensure efficient use of resources, including staff rota planning and property management.
• Ensure effective management of voids in line with service targets.

Person Specification

Essential Skills and Experience

• Experience of managing housing related services, supported housing or housing management.
• Proven experience of supervising or managing staff in a support, housing or similar setting.
• In-depth knowledge of housing, tenancy management and/or delivery of housing related services.
• Proven ability to build and maintain multi-agency partnerships.
• Ability to work under pressure and manage competing priorities.
• Excellent communication, problem solving and decision-making skills.

Desirable

• Working knowledge of housing and homelessness legislation.
• Knowledge of local housing systems, welfare benefits, and homelessness.
• Relevant qualification of level 3 or above.

Values and Behaviours

• Committed to equality, diversity, and anti-discriminatory practice.
• Compassionate, resilient, and adaptable in challenging situations.
• Motivated by social justice and empowerment of marginalised individuals.

We offer

A starting salary for Service Manager is £33,961, after a full 1 year's service this will rise to £37,595 and further years' service, this will rise to £38,752.

You will get an initial 28 days Annual Leave with an additional day a year up to 33 days leave, PLUS 8 Bank Holidays.

There are many great reasons to join our team!

• Great opportunities for career development
• Allocated training
• Mileage Compensation
• Access Membership to Westfield Health & Lifetime Financial
• Ability to apply for the Blue Light card
• Employer Contributory Company pension scheme (4%)
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about the role, please get in touch with the role owner at the following email: [e-mail]

Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!

This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks