Service Manager (Healthcare)

Pin Point Health & Social Care; North East; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A healthcare services provider in Newcastle is seeking a Service Manager to deliver impactful care and support for individuals with disabilities. Responsibilities include team management, ensuring service quality, and compliance with regulations. Candidates must possess NVQ Level 5 in Care and experience in leadership positions. Opportunities for career development and a hybrid working model are offered.

Benefits

37 hours per week

5.6 weeks of annual leave

Career development opportunities

Qualifications

• Quality, integrity, and professionalism required.
• Confident and assertive in decision-making and leadership.
• Extensive experience in staff management and mentoring necessary.

Responsibilities

• Deliver meaningful and impactful support to individuals.
• Manage team recruitment, training, and development.
• Monitor service quality and implement necessary improvements.

Skills

Effective communication

Team management

Leadership

Decision-making

Mentoring

Understanding of CQC standards

Education

NVQ Level 5 in Care or equivalent

Relevant management qualification

GCSE or equivalent in Maths and English

Tools

Microsoft Office applications

Job description

Overview

Service Manager (Healthcare) – Newcastle. Salary: £33,802. Employment Type: Fulltime. Our client is a north east based care provider supporting individuals with learning and physical disabilities in several locations. This role is essential to delivering outstanding care to the people we support.

Responsibilities

• Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care.
• Manage team recruitment, training, and development to ensure a highly skilled workforce.
• Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth.
• Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes.
• Monitor service quality across various locations, report incidents, and implement necessary improvements.
• Coordinate with professionals and external agencies to enhance the overall support services provided.
• Ensure compliance with policies and maintain high-quality support standards.
• Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations.
• Ensure the support team meets our client's Key Performance Indicators (KPIs).
• Build and maintain strong relationships with families, the people we support, and their circles of support.
• Participate in training sessions and workshops to stay updated on best practices.
• Engage in continuous professional development with the support of the organisation.

Role details

• 37 hours per week, Monday to Friday.
• Hybrid working with the ability to travel between locations and Head Office is required.
• Support Manager's on-call rota for weekend cover (roughly three shifts per month providing an additional £220 per month).
• 5.6 weeks of annual leave.
• Career development opportunities including paid training and upskilling.

Requirements / Qualifications

• Quality, integrity, and professionalism.
• Effective communicator with proven experience in team management and leadership.
• Demonstrated ability to inspire and lead teams towards achieving goals.
• Confident and assertive in decision-making and leadership.
• Extensive experience in staff management and mentoring.
• Experience managing dispersed regional locations.
• Background in working with individuals with learning disabilities or physical disabilities.
• Experience in setting up new locations.
• Understanding of CQC standards, the Mental Capacity Act, and GDPR.
• Dedication to upholding our client's reputation and values.
• NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered.
• Relevant management qualification.
• Proficient in Microsoft Office applications.
• GCSE or equivalent in Maths and English.
• Possession of a full UK driving license.

How to apply

If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button.