Service Manager

Neos Recruitment Limited; South Scarle CP; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Company benefits

Job summary

NEOS Engineering in Newark is seeking an experienced Service Manager to lead service operations across two depots, balancing workshop and field activity to keep downtime to a minimum.

You will manage a team of fitters and service engineers, plan workloads, and act as the primary contact for customers. A strong safety focus and KPI monitoring are required for this hands-on leadership role.

Qualifications

• Experience managing a service team in plant, machinery or heavy equipment.
• Strong planning and organisational skills with practical problem-solving.
• Good communication and customer-facing confidence.
• Full UK driving licence and willingness to travel between depots.
• Technical understanding of heavy plant or machinery.

Responsibilities

• Lead day-to-day service operations across two depots.
• Manage fitters and service engineers, workshop and mobile.
• Plan workload and ensure on-time delivery of jobs.
• Be main customer contact for service issues and expectations.
• Monitor performance, costs and KPIs, report progress.
• Support recruitment and development within the service team.

Skills

Service management

Team leadership

Heavy machinery

Planning

Communication

Health & safety

Driving licence

Education

Time-served apprenticeship

NVQ Level 3

Leadership qualification

IOHS/NEBOSH advantageous

Job description

Service Manager

Location: Newark

Salary: Up to £55,000 basic + company benefits

NEOS Engineering is working with an established machinery business and is looking for an experienced Service Manager to lead service operations across two depots. This is a key leadership role, responsible for keeping workshop and field service activity running efficiently, safely and to a high standard for customers.

The Role

Manage day-to-day service operations across both depots, splitting your time between the two sites.

Lead, support and develop a team of fitters and service engineers, both workshop and mobile.

Plan and allocate workload to make the best use of labour, and keep jobs moving on time.

Act as the main point of contact for customers on service issues, breakdowns and expectations.

Monitor performance, productivity, costs and service KPIs, and report on progress.

Work closely with the parts and aftermarket teams to keep downtime to a minimum.

Ensure all work meets health and safety requirements, compliance standards and quality expectations.

Support recruitment, training and development within the service team.

The Candidate

We're looking for a hands-on Service Manager with a strong technical background and proven experience managing engineers in a plant, machinery or heavy equipment environment. You'll ideally have:

• Experience managing a service team, workshop or multi-site operation.
• A solid technical understanding of heavy plant or machinery, with the credibility to support your engineers.
• Strong planning and organisational skills, with a practical approach to problem-solving.
• Good communication skills and the confidence to deal with customers at all levels.
• A strong focus on health and safety and on delivering a quality service.
• A full UK driving licence and the flexibility to travel between depots.

Relevant qualifications:

• Time-served apprenticeship or NVQ Level 3 in plant, mechanical or heavy vehicle maintenance.
• Management or leadership qualification would be beneficial.
• IOHS or NEBOSH would also be advantageous.

Previous experience in a service manager, workshop manager or aftermarket role within plant, construction equipment or a similar industry would be particularly useful.

The Opportunity

Take a key leadership role across two busy depots. Lead and develop an established service team. Work closely with senior management in a supportive, hands-on business.

Up to £55,000 basic salary, plus company benefits.

If you're an experienced Service Manager looking for your next opportunity, we'd be keen to hear from you.