Service Manager

WAC McCandless Ltd; Belfast; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Company pension

Free parking

On-site parking

Job summary

A machinery manufacturing company in Belfast is seeking a Service Manager to lead a team and provide technical support for their products. This role requires experience in construction equipment or commercial vehicles, alongside strong organizational and technical skills. The successful candidate will enjoy benefits such as a company pension and on-site parking, with a salary range of £50,000 - £60,000.

Responsibilities

• Manage a team to coordinate technical support for the company's products.
• Maintain workshop scheduler to coordinate workflow.
• Provide contact for customers to ensure support issues are resolved.
• Liaise with sales and parts departments for customer support.
• Provide reports for warranty claims.

Skills

Microsoft office

Interest in construction equipment

Experience in planning workload for a team

Technical knowledge (hydraulic/electrical schematics)

Job description

Job Overview

We are seeking to recruit a Service Manager with experience in either construction equipment, forklifts, agricultural equipment, plant hire or commercial vehicles.

Duties

• Manage a team to co-ordinate and provide technical support for the company’s products using all company and supplier resources whilst ensuring all customers receive a responsive and reliable service to meet and exceed expectations.
• Maintain workshop scheduler system to co-ordinate workflow ensuring adequate coverage is provided at all times including holiday cover whilst keeping customers fully up to date on repair status.
• Provide contact for customers to ensure technical support matters are recorded and resolved.
• Liaise with sales and parts departments as well as suppliers to ensure highest level of customer support on technical/warranty issues.
• Provide reports and data to support warranty claims including ensuring engineers return all relevant damaged parts and supporting photos.

Skills:

• Microsoft office
• Working knowledge or interest in construction equipment, access equipment, commercial vehicles or agri equipment
• Experience in planning workload for a team
• Technical knowledge (hydraulic/electrical schematics/ heavy plant engineering)

Benefits:

• Company pension
• Free parking
• On-site parking

Join our team as a Service Manager and be part of a dynamic environment where you can utilise your mechanical knowledge, customer service skills, and sales abilities to provide exceptional service to our clients.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Industry:

Machinery Manufacturing

Salary: £50,000 - £60,000