Service Manager

easyjet; Luton; On-site; GBP 48,000 - 60,000; Full time

Job summary

A leading airline operator in the UK is seeking an experienced Service Manager to lead a busy service department. The ideal candidate will have proven leadership skills in a dealership environment, focusing on driving performance and delivering outstanding customer experiences. This role offers a competitive package of £48,000 basic salary with an OTE of £60,000, plus a company car and additional benefits. Join an employer that values its people and rewards success.

Benefits

25 days of holiday plus bank holidays

Access to online rewards platform for discounts

Pension plan

Qualifications

• Experience in a similar role within a main dealership environment.
• Track record of driving performance and profitability.
• Ability to motivate and develop a high-performing team.

Responsibilities

• Lead a team of 9 Technicians and 3 Service Advisors.
• Maintain customer satisfaction above manufacturer averages.
• Control costs while maintaining quality standards.

Skills

Leadership and people management

Performance driving

Customer experience delivery

Job description

Are you an experienced Service Manager ready to take the next step in your career? If so, Vertu Nissan Northampton has the perfect opportunity for you! We're looking for an experienced and driven individual to lead our exceptionally busy service department. We are proud to be part of one of the largest and most progressive Motor Retail Groups in the UK, with a clear growth strategy that creates genuine career progression opportunities. This is your chance to join a business that invests heavily in its people and rewards success. Why Join Us?

Key Responsibilities

• Lead a highly capable team of 9 Technicians, 3 Service Advisors, and an Assistant Service Manager
• Implement and maintain effective processes to achieve customer satisfaction above manufacturer averages
• Monitor and control costs in line with the business plan while maintaining quality standards
• Ensure compliance with manufacturer and Group standards
• Create and maintain a safe, positive working environment
• Support and develop colleagues to achieve their goals and deliver business objectives

Who We’re Looking For

• Has experience in a similar role, ideally within a main dealership environment
• Can demonstrate a strong track record of driving performance, profitability, and operational excellence
• Possesses exceptional leadership and people management skills, with the ability to motivate and develop a high‑performing team
• Shares our values and is passionate about delivering outstanding customer experiences

Compensation & Benefits

Competitive Package: £48,000 basic salary, OTE £60,000, plus a company car.

• 25 days holiday (plus bank holidays), rising with service
• Access to our online rewards platform for discounts and cashback
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension plan
• Enhanced maternity & paternity benefits

If you're ready to lead a successful team, drive the business forward, and take your career to the next level, apply today and join an employer of choice. If your application is successful, we will need to complete employment checks prior to starting with us. These may include verifying employment, address, and credit history, as well as a criminal record check and a driving licence check.