Service Manager

Peoples Ford; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive dealership in Liverpool is looking for a proactive Service Manager for their Bootle dealership. This role involves overseeing the Service Departments to maximize performance, ensuring excellent customer service, and managing a team of around 30 employees. The successful candidate will have a thorough knowledge of Service Management, Aftersales experience at the management level, and will enhance processes to drive business performance. Competetive salary, a company car, and a range of employee benefits are offered.

Benefits

Competitive salary

5 day working week

Company Car

Discounts on all company products

Pension scheme

Discounted shopping portal

30 days annual leave

Employee Assistance Programme

Health & wellbeing programme

On-site parking

Referral programme

Employee discount

Free parking

Qualifications

• A full UK driving licence is required.
• Thorough knowledge of Service Management within a volume workshop.
• Aftersales experience at Management level.
• Ability to lead a Service team of approximately 30 employees.

Responsibilities

• Oversee the performance of the Service Departments in Bootle.
• Develop and manage the existing Service team.
• Drive customer service excellence.
• Manage and resolve customer complaints.
• Grow the customer database.
• Lead the Service Team daily.
• Enhance processes and drive business performance.
• Provide reporting to senior management.

Skills

Leadership

Customer service

Performance management

Complaint resolution

Job description

We are looking for a proactive and energetic individual to join the Peoples team as a Service Manager at our Bootle dealership. In this role you will be an integral part of the customer experience and will inspire long‑term customer engagement as well as motivating and driving the Aftersales performance of the dealership. You will be responsible for all operational aspects of the Bootle Service Department, including the Passenger Vehicle and Commercial Vehicle Service Dept. The role will ensure daily processes and practices support the Company’s strategy of existing customer retention, attracting new customers and increasing average invoice value. Reporting to the Group Aftersales & Ownership Director, the role will support and drive the Aftersales function in a proactive and strategic manner.

Responsibilities

• Overseeing the performance of the Service (Car and CV) Departments in Bootle to ensure performance is maximised.
• Development and management of the existing Service team, ensuring all processes and procedures are measured and monitored and leadership skills are promoted.
• Driving the importance of customer service, ensuring staff provide excellent, consistent, timely and accurate service to every customer.
• Driving the adherence to all aspects of the Customer Viewpoint Programme (CVP), ensuring that CVP/CSI scores are to a representative standard thus ensuring our customers receive a world‑class experience.
• Managing and resolving any customer complaints, with a focus on ensuring the root cause is identified and plans are put in place to resolve future reoccurrences. Sharing best practice.
• Growing our customer database.
• Leading the Service Team on a daily basis, ensuring all understand the focus and direction of the department and the strategic priorities.
• Proactively looking at ways to enhance processes and drive business performance.
• Provision of daily, weekly and monthly reporting to senior management.

Qualifications

• A full UK driving licence.
• A thorough knowledge of Service Management within a volume workshop is essential.
• Aftersales experience at Management level.
• Ability to lead a Service team of circa 30 employees.

Benefits

• Competitive salary and OTE dependent on experience.
• 5 day working week.
• Company Car.
• Discounts on all company products and services.
• Pension scheme.
• Discounted shopping portal with discounts at over 1000 retailers.
• 30 days annual leave - plus the option to buy an additional week.
• Instant membership to our dedicated Employee Assistance Programme.
• Health & wellbeing programme.
• On‑site parking.
• Referral programme.
• Employee discount.
• Free parking.