Service Integration Manager VP - Cyber

Hunter Bond; Greater London; Hybrid; GBP 108,000 - 132,000; Full time

Job summary

Hunter Bond is engaged with a leading Banking client to appoint a Vice President-level owner for the first line service management framework across Cyber Services. You will drive end-to-end service integration, governance of SLAs and KPIs, and continual improvement across regions.

In this high-visibility role, you will coordinate Cyber teams, regional technology functions, and third-party suppliers to deliver an evidence-based view of service performance.

Qualifications

• Strong IT Service Management / Service Integration background.
• Strong experience supporting Cyber or security services.
• Worked in a complex, multi-supplier environment.
• Experience coordinating complex incidents, problems, dependencies and continual improvement.
• Excellent communication and stakeholder management skills.

Responsibilities

• Owns the first line service management framework for Cyber Services across the organisation.
• Delivers end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance.
• Drives service-performance controls and continual improvement across supported regions and entities.

Skills

IT Service Management

Service Integration

Cyber/ security services

Multi-supplier coordination

Stakeholder management

Job description

My leading Banking client are looking for a talented and motivated individual to take ownership for the first line service management framework for Cyber Services across the organisation. You'll have responsibility for end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement.

You'll coordinate Cyber teams, regional technology teams, and 3rd party suppliers to provide a consistent, controlled and evidence-based view of Cyber service performance across supported regions and entities.

This is a newly created and high visibility role in a great company. A brilliant opportunity!

The following skills / experience is essential:

• Strong IT Service Management / Service Integration background.
• Strong experience supporting Cyber or security services.
• Worked in a complex, multi-supplier environment.
• Experience coordinating complex incidents, problems, dependencies and continual improvement.
• Excellent communication and stakeholder management skills.

Salary: Up to £120,000 + bonus + package

Level: Vice President (VP)

Location: London (good work from home options available)