Service Integration Manager

Hunter Bond; Slough; Hybrid; GBP 72,000 - 120,000; Full time

Job summary

Hunter Bond is seeking a talented professional to own end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers. The role focuses on ensuring consistent delivery, control and accountability across regions.

This newly created position offers a brilliant opportunity to drive cross-supplier governance and service reviews, with London-based scope and flexible work-from-home options.

Qualifications

• ITIL experience is required.
• Background in SIAM, Service Integration, or related governance.
• Experience leading cross-supplier governance and reviews.

Responsibilities

• Own end-to-end service outcomes across multiple suppliers and providers.
• Drive cross-supplier collaboration, issue resolution and service improvement activities.
• Hold suppliers accountable for performance and improvement commitments.
• Lead service reviews, governance forums and executive reporting.
• Coordinate when issues span multiple teams, suppliers or regions.

Skills

ITIL

Service Integration

Vendor Governance

Communication skills

Cross-supplier governance

Job description

My leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions.

This is a newly created role in a growing area of the business. A brilliant opportunity!

Job Responsibilities

• Owning the end-to-end service outcome across multiple suppliers and service providers.
• Driving cross-supplier collaboration, issue resolution and service improvement activities.
• Holding suppliers accountable for service performance and service improvement commitments.
• Leading service reviews, governance forums and executive reporting.
• Acting as the single point of coordination when issues, risks or dependencies span multiple teams, suppliers or regions.

The following skills/experience are essential:

• Strong experience in IT Service Management within a multi-supplier environment.
• Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management.
• Experience leading cross-supplier governance and service review forums.
• ITIL
• Previously worked in Financial Services is highly desirable.
• Excellent communication skills

Salary: Up to £120,000 + bonus + package

Location: London (good work from home options available)