Cyber Service Integration VP — Global SLAs & Incidents

Hunter Bond; Greater London; Hybrid; GBP 72,000 - 120,000; Full time

Job summary

Hunter Bond seeks a Vice President (VP) to lead the first line service management framework for Cyber Services in London with strong work-from-home options. You will own end-to-end service integration, international service reporting, and governance across a multi-supplier environment.

In this high-visibility role, you will coordinate cyber teams, regional tech groups and 3rd party suppliers to ensure an evidence-based view of cyber performance and continual improvement.

Qualifications

• Strong IT Service Management / Service Integration background.
• Strong experience supporting Cyber or security services.
• Worked in a complex, multi-supplier environment.
• Experience coordinating complex incidents, problems, dependencies and continual improvement.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own end-to-end service integration and continual improvement for Cyber services.
• Coordinate Cyber teams, regional technology teams and 3rd party suppliers to provide evidence-based view of service performance.
• Oversee service catalogue management, SLA and KPI governance and service-performance controls.

Skills

IT Service Management

Cyber security services

multi-supplier environment

incident coordination

stakeholder communication

Job description

Hunter Bond seeks a Vice President (VP) to lead the first line service management framework for Cyber Services in London with strong work-from-home options. You will own end-to-end service integration, international service reporting, and governance across a multi-supplier environment.

In this high-visibility role, you will coordinate cyber teams, regional tech groups and 3rd party suppliers to ensure an evidence-based view of cyber performance and continual improvement.