Cyber Services Director - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 120,000 - 130,000; Full time

Benefits offered by this job

Executive leadership

Strategic influence

Career progression

Mentorship culture

Job summary

Hamilton Barnes Associates Limited is seeking a Cyber Services Director to lead its Managed and Professional Services functions. You will drive service excellence, customer success and operational performance while guiding senior leadership and strengthening enterprise relationships.

The role offers the chance to lead a high-performing cyber services organisation, working with senior leadership to grow the business and deliver strategic solutions to customers.

Qualifications

• Proven leadership experience in a cyber security services organisation.
• Strong background in MDR, SOC, DFIR and/or Professional Services.
• Experience leading large, multi-disciplinary service delivery teams.
• Commercial responsibility for revenue, customer retention and service performance.
• Strong customer-facing skills with experience engaging C-Level stakeholders.
• Excellent leadership, mentoring and people management capabilities.
• Ability to balance strategic planning with hands-on operational delivery.
• Strong commercial awareness and operational management experience.
• Excellent communication, stakeholder management and problem-solving skills.

Responsibilities

• Lead multi-disciplinary teams across Managed Services, Professional Services, Customer Success, Project Management and Internal IT.
• Own the successful delivery of approximately £12m in cyber services revenue.
• Drive customer retention, service quality, profitability and operational excellence.
• Build trusted relationships with CISOs, IT Directors and senior customer stakeholders.
• Act as the senior escalation point for complex technical, operational and customer issues.
• Partner with Technology and Commercial teams to ensure services remain innovative, scalable and aligned to customer needs.
• Develop and mentor senior leaders while creating a high-performance culture.
• Oversee service delivery across MDR, SOC, DFIR and Professional Services engagements.
• Monitor service performance, customer satisfaction and financial KPIs.
• Contribute to strategic planning as a key member of the Executive Leadership Team.

Skills

Leadership

Managed Services

MDR/SOC/DFIR

Professional Services

Revenue ownership

Stakeholder management

People management

Strategic planning

Operational delivery

Commercial awareness

Job description

Are you looking for an exciting new opportunity?

Join a leading cyber security services provider delivering independent security solutions to organisations across a range of sectors. With deep expertise, proprietary technology, and trusted technology partnerships, the organisation helps customers identify, understand, and manage cyber security risks while protecting against threats including those at nation-state level.

This company is looking for a Cyber Services Director to lead its Managed and Professional Services function, driving service excellence, customer success, and operational performance. The role offers the opportunity to lead a high-performing cyber services organisation, work closely with senior leadership, build strong enterprise customer relationships, and support the continued growth of the business.

Responsibilities

• Lead and develop multi-disciplinary teams across Managed Services, Professional Services, Customer Success, Project Management and Internal IT.
• Own the successful delivery of approximately £12m in cyber services revenue.
• Drive customer retention, service quality, profitability and operational excellence.
• Build trusted relationships with CISOs, IT Directors and senior customer stakeholders.
• Act as the senior escalation point for complex technical, operational and customer issues.
• Partner with Technology and Commercial teams to ensure services remain innovative, scalable and aligned to customer needs.
• Develop and mentor senior leaders while creating a high-performance culture.
• Oversee service delivery across MDR, SOC, DFIR and Professional Services engagements.
• Monitor service performance, customer satisfaction and financial KPIs.
• Contribute to strategic planning as a key member of the Executive Leadership Team.

Skills/Must Have

• Proven leadership experience within a cyber security services organisation.
• Strong background in Managed Services, MDR, SOC, DFIR and/or Professional Services.
• Experience leading large, multi-disciplinary service delivery teams.
• Commercial responsibility for revenue, customer retention and service performance.
• Strong customer-facing skills with experience engaging C-Level stakeholders.
• Excellent leadership, mentoring and people management capabilities.
• Ability to balance strategic planning with hands-on operational delivery.
• Strong commercial awareness and operational management experience.
• Excellent communication, stakeholder management and problem-solving skills.

Benefits

• Executive Leadership Team position with strategic influence.
• Lead a growing, highly respected UK cyber security specialist.
• Opportunity to shape the future direction of the business.
• Work alongside industry-leading cyber security professionals.
• Strong investment and continued business growth.
• Excellent career progression and leadership development opportunities.

Salary

• £120,000 - £130,000 + 30% Bonus