Cyber Security Service Integration Manager

Huxley; City Of London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Huxley is seeking a Cyber Service Integration Manager to join a thriving investment bank. The role oversees the first-line service-management framework for Cyber services across regions, coordinating internal teams and third-party suppliers to ensure consistent, evidence-based service performance.

Based in London with hybrid 50/50 home/office working, the role focuses on end-to-end service integration, governance, reporting and continual improvement across EMEA, Americas and APAC regions.

Qualifications

• Experience in IT Service Management within multi-supplier environments.
• Experience supporting Cyber or security services end-to-end.
• Ability to influence Cyber, technology, regional and supplier teams without direct authority.
• Experience with ServiceNow.
• ITIL v4/5 certification or equivalent knowledge.

Responsibilities

• End-to-End Cyber Service Integration.
• International and Cross-Regional Integration.
• Cross-Supplier and Cross-Function Coordination.
• Cyber Service Performance, Risk and Resilience.
• Governance and Integrated Service Reviews.
• Stakeholder and Supplier Engagement.
• Continual Improvement and Service Maturity.
• International Cyber Service Reporting, Catalogue and SLA Management.

Skills

IT service management

Service integration

Cyber security services

Influence without authority

ITIL

Tools

ServiceNow

Job description

Cyber Service Integration Manager

This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team

Role details

• Title: Service Integration Manager - Cyber
• Salary: 80,000 - 120,000
• Focus of the role: the first-line service-management framework for Cyber services
• Location: London City and home working hybrid (50/50%)

The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement.

Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology teams, intragroup providers and third-party suppliers to provide a consistent, controlled and evidence-based view of Cyber service performance across supported regions and entities.

Key Accountabilities

• End-to-End Cyber Service Integration
• International and Cross-Regional Integration
• Cross-Supplier and Cross-Function Coordination
• Cyber Service Performance, Risk and Resilience
• Governance and Integrated Service Reviews
• Stakeholder and Supplier Engagement
• Continual Improvement and Service Maturity
• International Cyber Service Reporting, Catalogue and SLA Management

Skills and Experience

• Strong experience in IT Service Management or service integration within a complex, multi-supplier environment
• Strong experience supporting Cyber or security services as managed end-to-end services
• Ability to influence Cyber, technology, regional and supplier teams without direct authority
• Experience with ServiceNow
• ITIL v4/5