Cyber Service Integration Manager

Huxley; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Huxley is seeking a Cyber Service Integration Manager to lead the first-line service-management framework for cyber services from London and a hybrid home-based site. The role covers end-to-end service integration, regional reporting and governance across EMEA, Americas (Canada & Brazil) and APAC.

The successful candidate will coordinate cyber and technology teams, manage third-party suppliers, and drive continual service improvement and maturity across global regions.

Qualifications

• Experience in IT service management or service integration in a multi-supplier environment.
• Experience supporting cyber/security services as end-to-end managed services.
• Ability to influence diverse teams without direct authority.

Responsibilities

• End-to-End Cyber Service Integration across regions.
• International and Cross-Regional Integration responsibilities.
• Cross-Supplier and Cross-Function Coordination.
• Cyber Service Performance, Risk and Resilience governance.
• Governance and Integrated Service Reviews.
• Stakeholder and Supplier Engagement across regions.
• Continual Improvement and Service Maturity for cyber services.
• International Cyber Service Reporting and SLA Management.

Skills

IT Service Management

Security services

Influence without authority

ServiceNow

ITIL v4/5

Tools

ServiceNow

Job description

Cyber Service Integration Manager

Role details

• Title: Service Integration Manager - Cyber
• Salary: £80,000 - £120,000
• Focus of the role: the first-line service-management framework for Cyber services
• Location: London City and home working hybrid (50/50%)

The Cyber Service Integration Manager is responsible for owning and operating the first-line service-management framework for Cyber services supporting EMEA, Americas Division (inc Canada & Brazil) and APAC. This includes end-to-end service integration, international service reporting, service catalogue management, SLA and KPI governance, service-performance controls and continual improvement.

Operating within the EMEA-led SIAM integration hub, the role will coordinate Cyber teams, regional technology teams, intragroup providers and third-party suppliers to provide a consistent, controlled and evidence-based view of Cyber service performance across supported regions and entities.

Key Accountabilities

• End-to-End Cyber Service Integration
• International and Cross-Regional Integration
• Cross-Supplier and Cross-Function Coordination
• Cyber Service Performance, Risk and Resilience
• Governance and Integrated Service Reviews
• Stakeholder and Supplier Engagement
• Continual Improvement and Service Maturity
• International Cyber Service Reporting, Catalogue and SLA Management

Skills and Experience

• Strong experience in IT Service Management or service integration within a complex, multi-supplier environment
• Strong experience supporting Cyber or security services as managed end-to-end services
• Ability to influence Cyber, technology, regional and supplier teams without direct authority

• Experience with ServiceNow
• ITIL v4/5