Service Improvement Officer

North Yorkshire Council; Richmond; On-site; GBP 34,000 - 39,000; Full time

Job summary

A local authority in England is seeking a passionate Service Improvement Officer to help shape the future of its Housing Service. This role involves driving innovative solutions, collaborating with dedicated teams, and improving service outcomes for the community. The successful candidate will have experience in service improvement and strong communication skills. The position offers a competitive salary, generous benefits, and opportunities for personal growth within a supportive work environment.

Benefits

28 to 34 days holiday allowance

Local government pension scheme

Fitness discounts

Lifestyle savings

Qualifications

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills.
• Ability to analyse data and drive continuous improvement.

Responsibilities

• Shape the future of the Housing Service through innovative solutions.
• Collaborate with a dedicated team focused on delivering high-quality outcomes.
• Drive positive change that improves services for the communities.

Skills

Service improvement

Communication skills

Stakeholder engagement

Data analysis

Data manipulation and reporting

Change management

Job description

Salary: £34,434 to £38,220 per annum

Grade: I

Contract: Permanent

Hours: Full time

Location: Richmond, North Yorkshire

Are you passionate about driving service improvement and delivering meaningful change? Do you want to be part of a team that shares your commitment to transforming services and making a real difference for our customers?

The Service

We have an ambitious Housing Improvement Plan, which will deliver significant changes over the coming years. To support this, we’re expanding our Service Improvement Team and are looking for Service Improvement Officers with expertise in continuous improvement and business analysis.

The Role

This is a fantastic opportunity to:

• Shape the future of our Housing Service through innovative solutions.
• Collaborate with a dedicated team focused on delivering high-quality outcomes.
• Drive positive change that improves services for our communities.

If you’re motivated by making things better and have the skills to turn ideas into action, we’d love to hear from you.

Skills and Experience

We are looking for candidates with the following skills and experience:

• Experience in service improvement, compliance, or housing services.
• Strong communication and stakeholder engagement skills.
• Ability to analyse data and drive continuous improvement.
• Competent in data manipulation and reporting.
• Organised, proactive, and confident in managing change projects.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position.

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays.
• Pension: save for your retirement with our generous local government pension scheme.
• Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££.
• Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers.
• Plus, lots more…

Contact and apply

To learn more about this exciting opportunity, please contact Victoria Young [e-mail]

To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application by midnight on Sunday 11th January 2026.

Key Dates

Closing Date: 11th January 2026

Interview date: Week commencing 19th January

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.