Service Experience Advisor – Customer Care Leader

Arnold Clark; Shiremoor; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Generous retail discounts

Private healthcare

GP access 24/7 (Simplyhealth)

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Shiremoor is seeking a Service Advisor to support customers at our Motorstore branch. You will deliver a high standard of service for service and vehicle repair customers, ensuring a smooth and friendly experience from start to finish.

The role suits someone with prior customer service experience who enjoys helping people and solving issues, with a proactive approach and a can-do attitude. A full UK driving licence is required.

Qualifications

• Experience in delivering excellent customer service in a busy environment.
• Comfort with IT systems and handling multiple tasks concurrently.
• Strong communication and organisational abilities are essential.
• Holding a full UK driving licence is required.

Responsibilities

• Handle customer requirements for service and vehicle repairs professionally.
• Coordinate with workshop and bodyshop to progress work.
• Manage computer-based jobs, purchasing and invoicing processes.
• Inform customers of faults or repairs and provide clear solutions.
• Address dissatisfied customers with empathy and resolution.
• Maintain accurate customer records and service histories.
• Upsell aftersales products and services where appropriate.

Skills

Customer service

Computer literacy

Multi-tasking

Communication skills

Organisational skills

Driving licence

Problem solving

Job description

Arnold Clark in Shiremoor is seeking a Service Advisor to support customers at our Motorstore branch. You will deliver a high standard of service for service and vehicle repair customers, ensuring a smooth and friendly experience from start to finish.

The role suits someone with prior customer service experience who enjoys helping people and solving issues, with a proactive approach and a can-do attitude. A full UK driving licence is required.