Customer-Focused Service Advisor | Car Care Support

Arnold Clark; Northwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark is recruiting for a full-time Service Advisor at our Northwich (Vauxhall/KIA) branch. You will deliver a high-quality customer experience, coordinate with workshop teams, and manage service and repair processes from enquiry to completion.

The role suits someone with prior customer service experience who enjoys solving problems and ensuring customer satisfaction. A full UK driving licence is essential and there are opportunities for progression.

Qualifications

• Experience in customer service and a friendly, professional approach.
• Full UK driving licence is required.
• Strong communication and organisational abilities with attention to detail.

Responsibilities

• Handle customer requirements for service and vehicle repairs in a professional manner.
• Liaise with workshop and bodyshop to progress work.
• Manage invoicing and purchasing processes accurately.
• Explain faults and recommended fixes clearly to customers.
• Maintain accurate customer and vehicle records.

Skills

Customer service

IT literacy

Multi-tasking

Communication skills

Organisational skills

UK driving licence

Tools

IT systems

Job description

Arnold Clark is recruiting for a full-time Service Advisor at our Northwich (Vauxhall/KIA) branch. You will deliver a high-quality customer experience, coordinate with workshop teams, and manage service and repair processes from enquiry to completion.

The role suits someone with prior customer service experience who enjoys solving problems and ensuring customer satisfaction. A full UK driving licence is essential and there are opportunities for progression.