Automotive Service Advisor – Customer Experience Lead

Arnold Clark; Aberdeen City; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

33 days holiday

Private healthcare

GP access 24/7 (Simplyhealth)

Retail discounts

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark’s Aberdeen Mazda/Fiat/Abarth branch is seeking a Service Advisor to deliver outstanding customer service and manage service and vehicle repair interactions. The role requires a warm, articulate communicator who can provide the star treatment to customers throughout the day.

Ideal candidates will have customer service experience and enjoy exceeding expectations, ensuring positive outcomes. This full-time position promises opportunities for training and progression within a supportive

Qualifications

• A passion for great customer service and the confidence to resolve issues efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.

Responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Skills

Customer service

IT literacy

Communication skills

Multi-tasking

Organizational skills

UK driving licence

Job description

Arnold Clark’s Aberdeen Mazda/Fiat/Abarth branch is seeking a Service Advisor to deliver outstanding customer service and manage service and vehicle repair interactions. The role requires a warm, articulate communicator who can provide the star treatment to customers throughout the day.

Ideal candidates will have customer service experience and enjoy exceeding expectations, ensuring positive outcomes. This full-time position promises opportunities for training and progression within a supportive